Dispatcher

White Sulphur Springs Emergency Medical Services•White Sulphur Springs, WV

18d

About The Position

Dispatcher: Position Overview: The primary objective of EMS is to provide safe and compassionate ambulance and medical transportation, while preserving patients' dignity and ensuring community safety. The communicator works closely with the Communications Supervisor, Field Supervisors, Deputy Director and Director. EMS Communicators have a vital role on the front line of ambulance service as one of the first links in the emergency response chain. The Communicator receives and prioritizes emergency and non-emergency telephone calls from the public and/or other facilities. Processes the information using a computer aided dispatch (CAD) system and works under pressure. Essential Job Functions: Attend instruction sessions for orientation, EMS operations, compliance, maintain EMD certification and other required programs. Be able to type 40 wpm Maintain professional appearance and decorum; perform general maintenance and cleaning work in the upkeep of work stations and communications center; be a self-starter requiring little oversight and be adaptable to change and able to function in a team-based management structure. Utilize appropriate phone and radio etiquette Think and act quickly under pressure Complete the call intake on all immediate and non-immediate transport requests and determine appropriate level/mode of response Maintain appropriate coverage status in all areas per WSSEMS guidelines Communicate effectively, gather information, and communicate efficiently using the English language. Work rotating shiftwork during evenings, nights, weekends, and holidays Be comfortable with healthy conflict and support/manage differences of opinions Keep emotions in perspective with the workplace Be able to direct units to appropriate locations utilizing GPS and Mapping Be proficient with a CAD system and status management Relay information to management at appropriate times Enter, update and retrieve information from the CAD system in timely manner Maintain security of highly sensitive materials as well as follow all HIPAA guidelines Operate a multi-frequency radio and computer aided dispatch system Maintain a positive customer service attitude at all times with public, agency members, co-workers, and supervisor General Knowledge of EMS operations, operation of ambulances and proper CAD system and radio equipment. Ability to learn through training, using a wide variety of EMS methods Ability to readily acquire knowledge of the road/street systems and general physical layout of assigned communities. Ability to sit at work station and utilize various date gathering devices, including computer, radio console, multiline telephone system, fax and scanning. Possess general knowledge

Requirements

Must be 18 years of age
High School diploma or its equivalent
WSSEMS is a drug-free company and employees must pass initial and random screenings.
The following background checks will be conducted prior to offering employment: Criminal History Check Driving History Child/Elder Abuse Reference
The WV Office of EMS will deny certification or individuals convicted of certain crimes
Must maintain valid telephone number
Must maintain valid Health Care Provider level CPR certification

Responsibilities

Attend instruction sessions for orientation, EMS operations, compliance, maintain EMD certification and other required programs.
Type 40 wpm
Maintain professional appearance and decorum; perform general maintenance and cleaning work in the upkeep of work stations and communications center; be a self-starter requiring little oversight and be adaptable to change and able to function in a team-based management structure.
Utilize appropriate phone and radio etiquette
Think and act quickly under pressure
Complete the call intake on all immediate and non-immediate transport requests and determine appropriate level/mode of response
Maintain appropriate coverage status in all areas per WSSEMS guidelines
Communicate effectively, gather information, and communicate efficiently using the English language.
Work rotating shiftwork during evenings, nights, weekends, and holidays
Be comfortable with healthy conflict and support/manage differences of opinions
Keep emotions in perspective with the workplace
Be able to direct units to appropriate locations utilizing GPS and Mapping
Be proficient with a CAD system and status management
Relay information to management at appropriate times
Enter, update and retrieve information from the CAD system in timely manner
Maintain security of highly sensitive materials as well as follow all HIPAA guidelines
Operate a multi-frequency radio and computer aided dispatch system
Maintain a positive customer service attitude at all times with public, agency members, co-workers, and supervisor
General Knowledge of EMS operations, operation of ambulances and proper CAD system and radio equipment.
Ability to learn through training, using a wide variety of EMS methods
Ability to readily acquire knowledge of the road/street systems and general physical layout of assigned communities.
Ability to sit at work station and utilize various date gathering devices, including computer, radio console, multiline telephone system, fax and scanning.