Dispatcher

New York Blood Center Inc•City of Rye, NY

1d•Onsite

About The Position

This position is responsible for ensuring the efficient, timely delivery and pick-up of blood and blood products by directing workflow management, overtime management and driver productivity. It also ensures that all collection locations operate on time and are well stocked with all of the supplies and equipment required for a successful drive. Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health.

Requirements

High School Diploma or equivalent
Three years of experience in directing staff, office management or dispatcher is required
Knowledge of DOT regulations (hours of service)
Knowledge of computerized and mobile communication systems
Basic Knowledge of Microsoft Office

Nice To Haves

Some college coursework preferred

Responsibilities

Ensuring the efficient, timely delivery and pick-up of blood and blood products by directing workflow management, overtime management and driver productivity.
Ensuring that all collection locations operate on time and are well stocked with all of the supplies and equipment required for a successful drive.
Monitors schedules, vehicles, dispatches drivers, and directs pickups or deliveries.
Coordinates drivers and operations to meet time parameters on all shipments, pickups, donor centers, and blood drives.
Assists mobile drivers as needed to ensure drive starts, and breakdown are completed on time.
Report vehicle and fleet equipment issues, communicating DVIR’s, coordinating with mechanic shops and towing providers.
Ensure blood drive vehicles are operational, loaded, and ready to depart on time.
Monitor drivers’ departure and arrival time for blood drives and communicate all delays via email.
Manages safety compliance by ensuring accidents forms are completed and reported in a timely manner.
Maintains and reviews driver records and documents including spreadsheets and ensuring their accuracy before submission.
Monitors and documents employee activity to ensure compliance with policies and procedures.
Resolve customer service issues by partnering with internal departments to develop and implement a satisfactory solution.
Manages communications via dispatch base phone or email between the business unit and drivers.
Monitors and reports on radio communications from the NYC Office of Emergency Management.