Dispatcher

First Student • Bellport, NY

32d • $28 • Onsite

About The Position

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and supporting drivers and monitors on the front line. This location proudly provides student transportation services for the William Floyd School District.

Requirements

• High school diploma or equivalent required
• Appropriate vehicle license preferred
• 3–5 years of relevant experience preferred
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to work under time constraints and meet operational deadlines
• Previous experience in terminal operations, dispatch, or driver roles preferred
• Computer literate and comfortable using scheduling and office systems
• Must be able to move about the office and yard environment
• Utilize standard office equipment and access filing systems
• Communicate effectively in person and by telephone
• Work environment includes office and school bus yard operations
• Occasional on-the-road support may be required

Responsibilities

• Oversees routing and scheduling of buses; dispatch buses and provide timely information to drivers on route
• Counsel and coach drivers and monitors on front-line disciplinary and service issues
• Manage driver concerns and scheduling issues; escalate to the Operations Supervisor or Contract Manager when necessary
• Handle heavy phone and radio traffic throughout the day
• Serve as the primary communication liaison with the William Floyd School District
• May assist with charter reservations, billing, driver payroll, and administrative duties
• Provide solutions to routing, drop-off, and pick-up challenges
• Support day-to-day operational needs and assist drivers while buses are in service
• Ensure compliance with company policies, operating contracts, and applicable state and local regulations
• Complete special projects and operational tasks as assigned

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP) for confidential counseling and support services
• Career Advancement Opportunities across more than 540 locations throughout the U.S. and Canada
• Employee Discount Program through PerkSpot (discounts on cell phones, electronics, travel, appliances, vehicles, and more)
• Stable year-round employment with a company that transports over 5.4 million students daily across North America

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED