Dispatcher

First StudentBellport, NY
$28Onsite

About The Position

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and supporting drivers and monitors on the front line. This location proudly provides student transportation services for the William Floyd School District.

Requirements

  • High school diploma or equivalent required
  • Appropriate vehicle license preferred
  • 3–5 years of relevant experience preferred
  • Basic knowledge of radio dispatch equipment
  • Excellent communication and customer service skills
  • Ability to work under time constraints and meet operational deadlines
  • Previous experience in terminal operations, dispatch, or driver roles preferred
  • Computer literate and comfortable using scheduling and office systems
  • Must be able to move about the office and yard environment
  • Utilize standard office equipment and access filing systems
  • Communicate effectively in person and by telephone
  • Work environment includes office and school bus yard operations
  • Occasional on-the-road support may be required

Responsibilities

  • Oversees routing and scheduling of buses; dispatch buses and provide timely information to drivers on route
  • Counsel and coach drivers and monitors on front-line disciplinary and service issues
  • Manage driver concerns and scheduling issues; escalate to the Operations Supervisor or Contract Manager when necessary
  • Handle heavy phone and radio traffic throughout the day
  • Serve as the primary communication liaison with the William Floyd School District
  • May assist with charter reservations, billing, driver payroll, and administrative duties
  • Provide solutions to routing, drop-off, and pick-up challenges
  • Support day-to-day operational needs and assist drivers while buses are in service
  • Ensure compliance with company policies, operating contracts, and applicable state and local regulations
  • Complete special projects and operational tasks as assigned

Benefits

  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Employee Assistance Program (EAP) for confidential counseling and support services
  • Career Advancement Opportunities across more than 540 locations throughout the U.S. and Canada
  • Employee Discount Program through PerkSpot (discounts on cell phones, electronics, travel, appliances, vehicles, and more)
  • Stable year-round employment with a company that transports over 5.4 million students daily across North America
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