Dispatcher

Silver Key Senior Services • Colorado Springs, CO

1d • Onsite

About The Position

Schedule and dispatch client transportation supporting staff, drivers and clients to achieve maximum efficiency and excellence in customer service and capacity. Create efficient routing to provide the most convenient service and ensure maximum driver and fleet resource management.

Requirements

• High School Diploma or Equivalent
• One year of related dispatch and/or training experience
• Basic computer skills in Microsoft Office Outlook, Excel, Word, and Teams
• Good proficiency in the use of computer software and applications, office equipment, and professional telephone use
• Ability to adequately type quickly with few to no errors
• Ability to multi-task in the use of computers, phone, and office equipment while interacting with clients
• Demonstrated strong verbal and written communication skills, analytical skills, statistical and mathematical abilities, and interpersonal skills
• Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals
• Ability to write complex reports and distill information for many audiences
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Possess and maintain a Colorado Driver's License
• Employment is contingent upon successful completion of a drug screen and background checks
• Knowledge of Silver Key Senior Services mission statement, policies/procedures, business-specific software, and safety regulations
• Background check by Colorado Adult Protective Services (CAPS)

Nice To Haves

• Previous use of Ecolane dispatch software a plus
• Familiar with the Colorado Springs area
• Proficiency in non-English languages is highly valued

Responsibilities

• Running data reports and correcting errors if needed
• Ensure drivers are being utilized efficiently
• Create and maintain a welcoming environment for staff and volunteer drivers
• Maintain confidentiality of client data and services
• Uphold a professional demeanor at work and maintain minimal oversight
• Support weekend and evening events as needed
• Communicate with drivers about important changes to their manifest, traffic conditions, and any other related information that drivers need to be successful
• Able to route drivers using a transportation routing program
• Regularly interact and engage with volunteers, showing appreciation for their efforts and occasionally providing guidance
• Occasionally be required to drive on behalf of Silver Key
• Maintain a current, valid Colorado Driver's License
• Maintain the state issued minimum automotive liability insurance coverage
• Observe and obey all federal, state, and local traffic laws
• Be responsible for the proper function and maintenance of any Silver Key vehicles used in performing assigned duties
• Other duties as required

Benefits

• Professional development opportunities to build your skills and advance your career (with supervisor approval)
• Mental Health First Aid
• Peer Support Certification
• Other Supervisor-Approved Trainings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees