Dispatcher

RWB Thrift • Miami, FL

1d • Onsite

About The Position

We are seeking a reliable and organized Dispatcher to join our team. The ideal candidate will have experience in dispatching drivers, managing schedules, and optimizing scheduled stops along designated routes. As a Dispatcher, you play a pivotal role in connecting our valued customers, donors, and corporate partners with our dedicated staff. Your days are dynamic, balancing incoming calls, scheduling pickup requests, and providing vital support to our drivers in the field. In this role, you are not only a dispatcher but also the customer service liaison who creates a positive first impression and assists with inquiries.

Requirements

• Strong organizational and time management skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English
• Dependability: demonstrate regular and punctual attendance, behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations
• Integrity: think and act ethically and honestly, apply ethical standards of behavior to daily work activities, take responsibility for their actions
• Customer Focus: possess a strong customer focus, demonstrate empathy, active listening, and responsiveness to ensure customer satisfaction, even if they cannot meet the customer's request
• Humility: recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity
• Adaptability: embrace needed change and modify their behavior when appropriate to achieve organizational objectives, be effective in the face of uncertainty
• Attention To Detail: observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work
• Inclusion: create and participate in an inclusive environment, value and respect diversity, and foster a sense of belonging for all individuals
• Team Player: identify with the larger team and their role within it, prioritize the collective success of the team over personal achievements
• Informal Communication: clearly and articulately convey information to others in casual or informal situations, understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately
• Resilience: be able to recover from mistakes or adjust easily to change, sustain efforts to do or achieve something despite difficulties, failure, or opposition
• Professionalism: conduct themselves in a manner that is consistent with organizational values, policies, and standards, commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner

Nice To Haves

• Previous experience in dispatching, logistics, or related field
• High school diploma or GED

Responsibilities

• Professionally and courteously handle incoming calls from customers, donors, and corporate partners, providing them with information, assistance, and a positive experience
• Act as a bridge between customers and donation pickup drivers, facilitating communication, scheduling, and addressing customer inquiries, concerns, or requests related to pickups
• In partnership with the Head Driver, efficiently schedule and coordinate pickup requests, ensuring prompt and accurate communication with both customers and drivers to meet service expectations
• Support drivers by providing them with essential information and updates throughout their assignments
• Address customer issues or concerns promptly and effectively, seeking solutions and maintaining a high level of customer satisfaction
• Handle multiple tasks simultaneously, managing call traffic, dispatch requests, and customer inquiries while maintaining professionalism and attention to detail
• Serve as the central point of communication for the thrift store, ensuring that messages and information flow effectively between customers, drivers, and other store personnel
• Make quick decisions and problem-solving judgments to resolve issues as they arise
• Effectively utilize dispatching software and communication equipment proficiently to streamline operations and maintain accurate records
• Provide administrative support to the store leadership team as needed
• Provide support by conducting product research for our team of pricers as needed
• Deliver timely feedback and observations to the leadership team regarding Drivers' performance, including adherence to lunch break policies

Benefits

• M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours.
• We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals.
• We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED