Dispatcher

Bald Eagle TowNaples, FL
9dOnsite

About The Position

We are seeking a highly organized, detail-oriented Dispatcher to join our Bald Eagle towing and recovery team. This position plays a vital role in ensuring smooth daily operations and exceptional customer service for our clients, law enforcement partners, and drivers. The ideal candidate will thrive in a fast-paced environment, demonstrate strong multitasking skills, and maintain professionalism under pressure.

Requirements

  • Prior dispatching or impound experience in towing, transportation, or a similar fast-paced industry preferred.
  • Experience using Towbook or similar dispatching software strongly preferred.
  • Must be detail-oriented, able to multi-task, and stay calm under pressure.
  • Strong communication skills-both written and verbal.
  • Basic computer skills (email, typing, data entry) are required.
  • Must be able to pass a background check due to law enforcement rotation requirements.
  • Professional, dependable, and capable of working independently and as part of a team.
  • Flexible schedule availability is a plus (some nights, weekends, and holidays

Responsibilities

  • Dispatch calls efficiently using Towbook software to assign jobs to the appropriate driver based on location, truck type, and urgency.
  • Manage and monitor calls from multiple sources, including law enforcement rotations, roadside assistance providers, and direct customer requests.
  • Communicate clearly and professionally with drivers, customers, and law enforcement officers to ensure timely responses and accurate information.
  • Maintain detailed and accurate call logs, driver notes, and updates within Towbook.
  • Track job progress in real-time, updating customers or agencies as needed.
  • Handle incoming calls on a multi-line phone system, providing courteous and efficient service.
  • Coordinate with management on truck availability, special assignments, and driver scheduling.
  • Assist with data entry, invoicing, and daily reconciliation of Towbook tickets.
  • Support compliance with all police rotation and towing regulations.
  • Provide general office support and assist with other administrative tasks as needed.

Benefits

  • Medical, Dental & Vision
  • Incentive Pay & Shift Differential for night and weekend drivers
  • Paid Time Off
  • Company Match 401(k)
  • Company Sponsored Life Insurance
  • Supplemental Accident, STD & Critical Illness coverage
  • Work Life Balance
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