Animal Rescue & Control (ARC) Dispatcher

Peninsula Humane Society & Spca•San Mateo, CA

6d•$22 - $24•Onsite

About The Position

To operate the dispatch system, answer calls, and requests for service in accordance with the policies and procedures of the organization. This position is represented by Union Local 856. Position must be performed on-site.

Requirements

Upon hire, must pass a background check.
Must have a flexible schedule, and the ability to work irregular hours, weekends, holidays and standby as needed.
Must be able to multitask at a high level and communicate effectively within a fast-paced work environment.
Individual must have a pleasant demeanor and be accustomed to working in a fast-paced and sometimes stressful environment.
High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, volunteers, and other employees of the organization. Good oral and written communication skills.
Ability to add, subtract, multiply, and divide. Ability to perform these operations using units, weight measurement, and volume.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of Chameleon database software or become proficient within the first six months from hire date. Basic knowledge or become proficient with Microsoft Office Suite (Word, Excel, Outlook), computer keyboarding (30WPM), and data entry skills.
able to lift or move up to 50 lbs.; stand or sit for extended periods of time; reach to an arm s length using hands and fingers. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Responsibilities

Receive, screen, dispatch, transfer, and/or monitor service requests from the public and other agencies in the appropriate order and priority level.
Maintain awareness of multiple staff members activities and locations while providing assistance as necessary to ensure adequate safety and completion of duties.
Provide exemplary customer service to members of our community and local agencies requesting our assistance. This may include problem solving during high stress situations on the phone and via email.
Process, file, proofread, submit, and maintain documents, including but not limited to mail, Animal Bite Reports, statistical reports, Dangerous/Vicious Animal case files, Public Safety Reports, and citations.
Review and correct completed Animal Bite Reports and submitting all final reports to San Mateo County.
Maintain a current list of all San Mateo County Dangerous Animal Permits and enter annual renewals with 100% accuracy.
Assist management with compiling statistical data and completing reports.
Monitor and respond as needed to public emails and voicemails.
Operate a two-way radio in a professional manner.
Answer questions and advise the public regarding animal welfare issues, state and local ordinances, rabies observation quarantines, wildlife concerns and behavior, and related issues.
Occasionally may be required to interact with the public at the shelter. This may include assisting in the completion of Animal Bite Reports.
Quickly assess and screen potential requests for service regarding domestic or wild animals, rescue situations, and/or other complex situations where our department involvement may be necessary.
Provide assistance to other departments as assigned or as necessary.
Perform other duties as assigned to ensure a positive public image, enhance the operation of the organization, and improve the quality of life for animals in our care and in our community.