Dispatcher

Smart Care • Fishers, IN

1d

About The Position

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Requirements

• High school diploma or equivalent
• 3+ years’ experience in dispatch, customer service, and/or restaurant management
• Intermediate experience in Microsoft Office / Windows-based environment

Nice To Haves

• Ability to learn unique and proprietary software
• Excellent verbal and written communication skills
• Previous SAP experience

Responsibilities

• Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
• Serve as the primary point of contact for technicians within a geographic market or territory
• Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED