Dispatcher

MV Transportation • Decatur, IL

18d • $23

About The Position

MV Transportation is seeking a Scheduler/Reservationist/Customer Service Representative for Micromobility who works to direct the day-to-day route operations and reports to the Operations Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Division Leadership as appropriate.

Requirements

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.

Nice To Haves

• Preferred experience with Spare and Synchromatics software.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Division Leadership as appropriate.
• Interacts with the General Public by selling passes and providing information.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Division Leadership as appropriate.
• All other duties, as assigned.

Benefits

• Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming
• Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year
• Paid Time Off: 0 mos - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap
• Paid Holidays: 8 paid holidays
• Paid Sick Leave: 1 hour/per 30 hours for all FT employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees