Idlewild and SoakZone: Dispatcher

Herschend • Ligonier, PA

3d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Communications Dispatcher operates a complex communication system for Idlewild and SoakZone; responds to emergency and administrative calls and dispatches public safety and public service personnel and equipment. This position is responsible for directing in-park communication calls, in-park radio traffic, and emergency communication coordination. We are currently looking for a: Idlewild and SoakZone: Dispatcher

Requirements

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• 1+ year of previous experience as a dispatcher, highly desired
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to address multiple tasks and priorities in a fast-paced environment
• Ability to effectively and accurately communicate with external first responders and emergency personnel
• Ability to operate a variety of electronic equipment, such as cameras, two-way radios, walkie-talkies, and/or personal computers
• Must possess excellent observation, interviewing, listening, and note-taking skills
• Must have the ability to safeguard confidential park information
• Must be willing to learn and comprehend state and local laws related to civil and criminal procedures
• Must have the ability to always remain alert and vigilant
• Must be proficient in the use of Microsoft Office applications including Excel, Word, SharePoint, and Outlook
• Must possess effective interpersonal skills needed to tactfully deal with other people (both public and employees) and handle tense situations in a calm and professional manner
• Ability to read and comprehend fine print on documents and computerized screens
• Ability to understand and carry out verbal and written instructions
• Must possess strong attention to detail needed for accurate data entry, report writing, and verbal communication
• Must have a working knowledge of attractions and be willing to be trained on park rides and attractions
• Ability to remain sedentary for extended periods of time throughout the entirety of the shift
• Frequent sedentary motion, while sitting and utilizing computer, cameras, or communication equipment
• Ability to stand or walk long distances throughout the park, when needed
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Responsibilities

• Operates a radio console and paging system; receives and transmits radio messages; broadcasts pertinent information as required.
• Receives and transmit park transmissions via Two-Way Radios
• Operates a telephone console; receives and relays messages; directs requests for assistance for security and EMS to the appropriate agency; prioritizes calls for service and dispatches in an appropriate order.
• Maintains a complete log of telephone and radio calls received and transmitted via a computerized dispatching system.
• Inputs data into the computerized dispatching system to produce information for mandated and management reports; enters information into the computer; performs tests of emergency communications equipment.
• Retrieves online data and paper file information from a variety of sources and relays information to the appropriate destination.
• Receives and directs messages, inquiries, and information requests from the public to the appropriate source.
• Performs administrative duties as needed, using a variety of office equipment that includes PC, Windows software, email, faxes, word processing software, copiers, time clocks, paper shredders, and all other software or databases required for reporting or record maintenance.
• Follow standard operating procedures for the park location, as well as Palace Entertainment.
• Communicate to guests via in-park PA announcements.
• Adhere to attraction safe operating procedures, provide operational instructions in a safe and efficient manner, and enforce attraction safety guidelines
• Assist the Rides & Attractions Manager and Director of Operations with various department related projects
• All other duties assigned by leadership.
• Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
• Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
• Provide guests with insightful information about other nearby parks and properties

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and SoakZone, Kennywood, and Sandcastle on your days off, as well as free tickets for your family & friends!
• Exclusive employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED