Dispatcher - Holman Infiniti

Holman•Maple Shade, NJ

4d•$46,990 - $62,265

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman Infiniti has an outstanding opportunity for a Dispatcher to join their team and the Holman Family!

Requirements

High School Diploma or equivalent
Working knowledge of automotive software solutions, including proficiency in CDK and/or myKaarma systems
Knowledge of vehicle/engine repairs
Ability to diagnose and repair vehicles and follow safety instructions and directions

Nice To Haves

Additional education, certifications, or related-experience is generally preferred; including ASE certification, OEM certification, associate’s degree in auto maintenance and repair, etc.
Prior experience in dispatching or coordinating work schedules in an automotive repair or similar environment preferred but not required

Responsibilities

Assign repair orders to technicians based on their skill levels and areas of expertise while considering business needs and prioritization of tasks; ensure that each repair is handled by the most qualified technician.
Ensure that all completed documentation complies with regulatory and company standards, including verifying that all necessary information is recorded accurately and completely.
Ensure that the work is booked to the appropriate lines within two days; verify that parts and labor are accounted for correctly in repair orders.
Maintain a dispatch log that tracks the assignment of repair orders, technicians' workload, and the progress of repairs to help in manage workflow and identify potential bottlenecks.
Maintain a log of repeat repairs to identify any recurring issues and take appropriate action to prevent them in the future.
Keep open lines of communication between service advisors, technicians, and the parts department ensuring that everyone is aware of the current status of repairs and any potential issues.
Once repairs are completed, close out the repair orders, ensuring that all work is accurately recorded, and the customer is billed correctly.
Identify areas of improvement in the dispatch process and implementing strategies to enhance efficiency, customer satisfaction, and overall performance.
Adhering to dealership policies, procedures, and regulatory requirements related to vehicle service and customer service.
Perform all other duties and special projects as assigned

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $46,990.00 - $62,265.00 USD per hour.