Dispatcher

Walter Danley•South Brunswick, NJ

11d•$18 - $24•Onsite

About The Position

Danley 911, a growing and well‑respected residential Electrical, Generator, HVAC, and Plumbing company, proudly partnered with Anthony’s, is seeking an experienced and highly organized Dispatcher to join our in‑office team in Monroe Township. This role is critical to supporting our technicians and delivering fast, reliable, and professional service to our residential customers. The Dispatcher is responsible for managing daily technician schedules, coordinating customer appointments, and ensuring efficient service across electrical, generator, HVAC, and plumbing calls. The ideal candidate is detail‑oriented, communicates clearly, and thrives in a fast‑paced, team‑focused environment.

Requirements

Previous dispatching experience in electrical, HVAC, plumbing, generators, or other residential trades preferred
Excellent communication and customer service skills
Strong organizational, prioritization, and multitasking abilities
Ability to remain calm, professional, and effective under pressure
Comfortable working full‑time in an in‑office, collaborative environment

Nice To Haves

Experience with ServiceTitan and/or ProBook strongly preferred

Responsibilities

Dispatch technicians for residential electrical, generator, HVAC, and plumbing service calls
Optimize daily schedules and technician routes for efficiency
Communicate appointment confirmations, delays, and updates to customers
Maintain accurate job notes and real‑time technician status updates
Handle incoming calls and provide professional, compassionate customer support
Coordinate effectively with field teams and internal staff to ensure timely service