Dispatcher
About The Position
Complete Technology Solutions (CTS) is a rapidly growing Managed Service Provider offering IT, VoIP, surveillance, and wireless network services. Headquartered in Sparta, Illinois, CTS is seeking a part-time Dispatcher to coordinate service requests and ensure timely technician dispatch and ticket resolution. This is an onsite role based in Sparta, IL, with a maximum of 29 hours per week. In this role, the Dispatcher will collaborate with clients and internal technicians using ticketing systems to manage service requests, prioritize and assign tickets, and oversee scheduling and dispatch operations while maintaining high service standards. The successful candidate will effectively manage incoming service requests, maintain accurate ticket records, and ensure all work is properly assigned and tracked through completion. This role requires strong communication skills, multitasking ability, and attention to detail while supporting billing readiness and contract compliance. CTS values culture, mission, and integrity-based values, and encourages applicants who meet around 70% of the qualifications to apply.
Requirements
- Typing and Microsoft Office skills
- Strong communication and customer service experience
- Ability to multitask and manage time effectively
Nice To Haves
- Experience with ticketing systems
- Interest or familiarity with technology
Responsibilities
- Triaging and assigning tickets
- Dispatching technicians to client sites
- Overseeing and managing service tickets
- Answering client phone calls and providing customer support
- Handling service order calls and follow-ups
- Ensuring tickets are ready for billing and covered under contract
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
