Dispatcher Security Overnight Shift - Full Time

San Manuel Band of Mission Indians•Las Vegas, NV

6d•Onsite

About The Position

Under the direction of the Security Shift Manager, the Dispatcher will be responsible for securing and recording information as to the exact location and circumstances of all emergency and non-emergency request for service. This position uses voice radio to dispatch necessary equipment in accordance with predetermined plans and notifies appropriate supervision on duty. This role keeps radio contact with Security personnel on assignment, keeps supervising officers informed of situations, and dispatches additional record files. This individual maintains communication and serves as a liaison with other departments. Essential Duties & Responsibilities Receives and dispatches calls and messages for Palms: maintains contact with all Security Officers on assignment, maintains accurate status and location of Palms, maintain daily-computerized log of all field/ facility calls and units/officers dispatched. Keeps appropriate members of management apprised of emergency and unusual situations. Uses multiple communications systems to coordinate emergency calls and relay information and assistance requests involving law enforcement agencies and other Palms Departments. Accurately reads, interprets, inputs and relays information obtained from Officers and guests into the database. Receives, screens, and enters routine and emergency calls from Casino personnel, customers and other company employees through the computer-aided dispatching system. Provides accurate and understandable directions to Security team members, customers, and emergency responders including but not limited to local law enforcement and fire department personnel. Determines the number of units, and which units, to dispatch by considering such factors as time of day, description, and location of calls, units available and probable degree of hazard to the responding units. Monitors alarm systems, and other systems in accordance with policy and procedures. Concurrently monitors and utilize multiple radio frequencies. Documents all relevant Palms transmissions in emergency situations with accuracy. Makes appropriate notifications for request e.g., taxis, tow trucks, locksmiths, and beekeepers. Performs other duties as assigned to support the efficient operation of the department. Assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to public health emergencies.

Requirements

High School Diploma or (GED) required
One (1) year of experience in receiving and processing customer service calls or requests for service, including dealing with the public in stressful situations required
Must be 21 years of age
Must have Casino Security Dispatcher or 911 Dispatcher experience
Knowledge of basic communications rules and regulations governing operation of radio and telephone transmitting and receiving systems
Knowledge of standard radio broadcasting and dispatch procedures and policies
Knowledge of landmarks in the city and casino locations as well as geographic boundaries and streets on the reservation and in the surrounding area
Knowledge of policies and procedures for receiving and processing emergency and non-emergency calls for service
Knowledge of Safety radio codes, ten codes, phonetic alphabet, and practices and procedures
Knowledge of basic criminal and civil law including tribal codes and ordinances
Ability to operate the department's computer (Microsoft Office, and RiMS computer aided dispatch software), phone systems, and Motorola radio equipment
Ability to distinguish between emergency and non-emergency calls
Ability to use creative and proactive problem solving skills in unusual situations as well as exercise good judgment and make sound decisions quickly in an emergency situation
Ability to effectively communicate with, and elicit information from upset and/or irate customers or employees
Ability to listen to incoming phone information or radio information and assimilate spoken instructions and/or information from other Palms communications dispatchers or San Manuel Public Safety communications dispatcher supervisor
Ability to shut out extraneous information from other radio channels and co-workers, while selectively listening to information recognized as crucial, or of an emergency nature
Ability to understand and follow oral, written, and electronically transmitted instructions
Ability to establish and maintain positive working relationships with communications employees and supervisors, Palms personnel, and law enforcement and/or fire department personnel
Ability to type accurately at a speed of at least 35 words per minute
Must be able to multi-task with efficiency, competency, and patience
At the discretion of Palms you may be required to obtain and maintain a gaming license
Must possess or obtain and maintain POST Dispatch Certificate within one year of employment

Nice To Haves

Previous successful dispatch experience preferred

Responsibilities

Receives and dispatches calls and messages for Palms
Maintains contact with all Security Officers on assignment
Maintains accurate status and location of Palms
Maintains daily-computerized log of all field/ facility calls and units/officers dispatched
Keeps appropriate members of management apprised of emergency and unusual situations
Uses multiple communications systems to coordinate emergency calls and relay information and assistance requests involving law enforcement agencies and other Palms Departments
Accurately reads, interprets, inputs and relays information obtained from Officers and guests into the database
Receives, screens, and enters routine and emergency calls from Casino personnel, customers and other company employees through the computer-aided dispatching system
Provides accurate and understandable directions to Security team members, customers, and emergency responders including but not limited to local law enforcement and fire department personnel
Determines the number of units, and which units, to dispatch by considering such factors as time of day, description, and location of calls, units available and probable degree of hazard to the responding units
Monitors alarm systems, and other systems in accordance with policy and procedures
Concurrently monitors and utilize multiple radio frequencies
Documents all relevant Palms transmissions in emergency situations with accuracy
Makes appropriate notifications for request e.g., taxis, tow trucks, locksmiths, and beekeepers
Performs other duties as assigned to support the efficient operation of the department
Assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to public health emergencies