Dispatcher

Avalon Transportation•Santa Clara, CA

12d•$23 - $26•Onsite

About The Position

Avalon Transportation, LLC is a long standing and rapidly growing company that delivers premium Chauffeured services worldwide. We are seeking a qualified & experienced Dispatcher responsible for daily dispatching duties. ONSITE ONLY- Opportunity for a FT or PT candidate; must be flexible with the schedule

Requirements

Knowledge of the San Jose & San Francisco area a must.
Must be knowledgeable of airports, hotels, landmarks, as well as entertainment venues.
Excellent customer service skills are a must in order to be able to communicate effectively with clients and chauffeurs.
Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks
Computer literate, able to update flights, maps, etc.
Ability to work in a fast-paced environment and make quick and precise decisions.

Nice To Haves

Knowledge of Santa Cruz software is preferred.
Experience in chauffeured transportation and/or fixed route shuttle industry is a plus.

Responsibilities

Ensure all bookings are dispatched in accordance with company policy.
Ensure that all customers are picked up in a timely manner.
Responsible for always knowing the location of all vehicles while dispatching.
Keep dispatch screen updated and coded accurately at all times.
Communicate all changes and details with chauffeurs, lead dispatcher, as well as any other appropriate personnel.
Oversee the checking in and out of vehicles and equipment while communicating to the appropriate source necessary repairs, damage, loss or abuse of either.
Interact with office staff, managers, customers and chauffeurs to ensure the accommodation of any special requests pertaining to certain jobs.
Take customer calls that include reservations, changes, and/or cancellations.
Handle customer complaints courteously and efficiently while forwarding the call or information to the proper individual(s).
Report an issue with a reservation, by creating an incident report.
Coordinate rental vehicles when needed.