Dispatcher

Avalon TransportationSanta Clara, CA
12d$23 - $26Onsite

About The Position

Avalon Transportation, LLC is a long standing and rapidly growing company that delivers premium Chauffeured services worldwide. We are seeking a qualified & experienced Dispatcher responsible for daily dispatching duties. ONSITE ONLY- Opportunity for a FT or PT candidate; must be flexible with the schedule

Requirements

  • Knowledge of the San Jose & San Francisco area a must.
  • Must be knowledgeable of airports, hotels, landmarks, as well as entertainment venues.
  • Excellent customer service skills are a must in order to be able to communicate effectively with clients and chauffeurs.
  • Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks
  • Computer literate, able to update flights, maps, etc.
  • Ability to work in a fast-paced environment and make quick and precise decisions.

Nice To Haves

  • Knowledge of Santa Cruz software is preferred.
  • Experience in chauffeured transportation and/or fixed route shuttle industry is a plus.

Responsibilities

  • Ensure all bookings are dispatched in accordance with company policy.
  • Ensure that all customers are picked up in a timely manner.
  • Responsible for always knowing the location of all vehicles while dispatching.
  • Keep dispatch screen updated and coded accurately at all times.
  • Communicate all changes and details with chauffeurs, lead dispatcher, as well as any other appropriate personnel.
  • Oversee the checking in and out of vehicles and equipment while communicating to the appropriate source necessary repairs, damage, loss or abuse of either.
  • Interact with office staff, managers, customers and chauffeurs to ensure the accommodation of any special requests pertaining to certain jobs.
  • Take customer calls that include reservations, changes, and/or cancellations.
  • Handle customer complaints courteously and efficiently while forwarding the call or information to the proper individual(s).
  • Report an issue with a reservation, by creating an incident report.
  • Coordinate rental vehicles when needed.

Benefits

  • Health Insurance
  • 401k Plan
  • Time-Off Policies
  • Sign-On Bonus for those applying for FT status
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