Dispatcher

Florida East Coast Railway•Jacksonville, FL

14d

About The Position

We are seeking a reliable and detail-oriented Raven Dispatcher to support daily operations in a fast-paced intermodal environment. This role is critical to maintaining safe, efficient movement of equipment and personnel while ensuring clear communication across operations. The ideal candidate thrives under pressure, stays organized, and understands that accuracy and safety come first.

Requirements

High School Diploma/GED
5 or more years of experience required in Transportation, Logistics, or Operations
Must be familiar with Federal Motor Carrier Safety Regulations, issued by the U. S. Department of Transportation, Federal Highway Adminis¬tration; safety rules and instructions; in-bond regulations for customs
Ability to handle multiple tasks in a high profile and fast paced environment
Ability to adapt to a variety of personalities as it relates to Owner Operators
Strong operational background in transportation industry with dispatch experience preferred
Verbal and written communication skills
AS400 operating systems experience (preferably TL2000)
Microsoft Office
50% travel required
Work hours may vary in length and schedule (may include a non-standard workweek)
The applicant selected for this position will be required to successfully complete a background check and drug test. Passing results must be received prior to start date in new position

Nice To Haves

Bachelor’s degree from an accredited institution in Business Administration, Supply Chain Management, Transportation, Logistics, Operations
5 or more years of experience required in Transportation, Logistics, or Operations
Spanish bilingual

Responsibilities

Supervise assigned Owner Operators to ensure the highest possible utilization within DOT regulations and company policy
Efficient planning of Owner Operators to enable high production from each unit and ensure on-time delivery performance for customers
Complete all dispatch work in the TL2000 system in real time environment
Monitor and handle all daily check calls by Owner Operators and ensure they are in compliance with company policy
Monitor and communicate all service failures of Owner Operators to the Operations Manager and the Customer Service Team
Work closely with Safety to address performance issues and ensure compliance with DOT
Responsible and accountable for performance issues of drivers
Record and monitor the daily hours of service to ensure DOT compliance
Maintain files and monitor repairs on rail and non-rail equipment
Maintain close communication with Raven/FECHS customer base
Assist with Owner-Operator recruiting efforts as necessary
Miscellaneous activities and responsibilities as assigned by manager