Dispatcher

Apex Service Partners•Sparks Glencoe, MD

35d•$20 - $22

About The Position

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best" A proud major player in the residential home services business for over four decades Serving the DMV area with over 750 employees Why Choose Us: Competitive compensation and benefits package Join a dedicated support team committed to your success Thrive in a dynamic and fast-paced work environment Be part of a reputable company with a legacy of excellence Opportunities for growth and advancement What We Need: F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service

Requirements

Proven experience in a dispatching or scheduling role
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
Ability to work in a fast-paced, deadline-driven environment
Detail-oriented and able to accurately record and relay information

Nice To Haves

experience with ServiceTitan is a plus

Responsibilities

Efficiently schedule and dispatch field technicians for service calls and projects
Prioritize service requests based on urgency and location
Communicate effectively with customers to confirm appointments and provide updates
Coordinate with the t eam to allocate resources for emergency calls
Monitor field technicians' progress and adjust schedules as needed
Maintain accurate records of service calls and technician activities