Dispatchers

City of North Canton•North Canton, OH

19m•$22

About The Position

Part-Time Dispatcher – Weekend Shifts The City of North Canton is seeking reliable, calm, and community-minded individuals to join our Dispatch team in a part-time capacity, working weekend afternoon and/or weekend overnight shifts. This position is ideal for someone looking to supplement their income, balance another job or school schedule, or who simply prefers a structured weekend work schedule. What This Role Looks Like As a Part-Time Dispatcher, you will be responsible for receiving and processing emergency and non-emergency calls, dispatching Police, Fire, and EMS services, and providing clear, accurate information in fast-paced situations. Weekend shifts can be busy, so the ability to stay focused and composed is essential. Schedule Expectations Part-time Weekend afternoons and/or weekend nights Shifts fall on Saturdays and Sundays This role is specifically intended for weekend availability What We’re Looking For Strong communication and listening skills Ability to remain calm and make sound decisions under pressure Basic computer skills and the ability to learn dispatch systems Dependability and punctuality are a must Prior dispatch or public safety experience is a plus, but not required – we will train the right candidate Pay & Benefits Hourly pay starting at $21.58 per hour while training This is a part-time, non-benefited position Requirements Must successfully complete a background investigation Psychological evaluation and drug/alcohol screening required Must be able to work in a 24/7 public safety environment Why Consider Dispatch? Dispatchers play a vital role in public safety. You’ll be part of a close-knit team that supports first responders and serves the community when it matters most — all while working a schedule that fits your life. Requirements JOB DESCRIPTION Position Title: Status: Part-time Emergency Dispatcher Classification: Non-exempt Reports to: Police and/or Fire Chiefs/Director of Administration/Deputy Director of Administration General Overview: This position involves the basic functions of Emergency Dispatch, focusing on the immediate information needs of the police and fire departments during daily operations and emergencies. North Canton Dispatch is committed to providing 24-hour telephone service for public information and routine/emergency assistance. Dispatch facilitates continuous communication with police/fire department members in the field via two-way radio capability.

Requirements

Strong communication and listening skills
Ability to remain calm and make sound decisions under pressure
Basic computer skills and the ability to learn dispatch systems
Dependability and punctuality are a must
Must successfully complete a background investigation
Psychological evaluation and drug/alcohol screening required
Must be able to work in a 24/7 public safety environment
High School Diploma or equivalent.
Ability to handle high-pressure situations and make quick decisions.
Strong communication and multitasking skills.
Proficient in using computer systems and relevant software.
Knowledge of legal and law enforcement procedures.
Emergency Medical Dispatch (EMD) Certification is a plus; must be able to obtain/maintain EMD Certification.

Nice To Haves

Prior dispatch or public safety experience is a plus, but not required – we will train the right candidate

Responsibilities

Handle incoming and transmitted communications.
Document field activities, inquire and enter information into databases, and monitor video surveillance.
Update the status and locations of field members.
Notify supervisors of emergency activities.
Follow established procedures for various scenarios.
Receive and efficiently handle all communications, including 9-1-1 calls, distinguishing between emergency and non-emergency situations, as well as TDD/TTY equipment, radio communications, and other electronic sources.
Maintain professional and efficient radio communications, adhering to FCC procedures.
Address violations promptly.
Document relevant information on calls for service or self-initiated activity, ensuring member and citizen safety.
Treat confidential information with utmost discretion, releasing it in accordance with the Protected Information Policy.
Proficiency in obtaining accurate information, classifying, and prioritizing requests, and relaying critical information.
Follow radio communication protocols, ensuring professional and effective transmissions.
Receive and manage all incoming emergency and non-emergency calls for the Police and Fire Department.
Dispatch appropriate responders based on the nature and urgency of the calls.
Handle inquiries from walk-in traffic at the Dispatch window at all hours.
Address emergencies and provide assistance for various requests, including directions, bicycle licenses, and general information.
Answer radio transmissions from Police Officers (North Canton & Walsh U PD), Fire Department, North Canton City Schools & St Paul’s Emergency Radio, and Street Department/Utilities Channel.
Monitor and respond to City Lift Alarms.
Maintain address updates for residences and businesses.
Update callout information, handle vacation/house check information, and manage fire permits.
Enter all citations, written warnings, and arrests into the system.
Process paperwork for court, gather records for subpoenas, and ensure officers receive subpoenas.
Enter warrants, protection orders, stolen articles, missing persons, Amber Alerts, and immobilizations into the Law Enforcement Automated Data System (Leads).
Process and record expungements.
Send accident reports to the state and monthly domestic violence reports through OHLEAD.
Prepare and take payments for City Wide Load Permits.
Handle financial transactions, including processing parking tickets, online payments, and preparing deposits for Finance.
Stock department forms and notify the Administrative Sergeant of re-ordering needs.
Scan and file paperwork, compile records retention schedules, and manage information for parking permissions.
Process record checks, reports for courts and the public, and log Canton Municipal Court dispositions.
Test Knox Key for the Fire Department, conduct monthly and statewide tornado tests, and perform city panic alarm and fire alarm tests.
Relay Bolos (Be On the Look Out) to officers via radio and CAD (Computer-Aided Dispatch).
Coordinate with other departments for various needs, such as water emergencies, road maintenance, and deliveries.
Occasionally accept payments for utilities or fines after hours.
Respond to issues related to rentals and paging out WENS messages for street closings and emergencies.
Monitor traffic cameras, City Hall cameras/parks, and maintain the pager list for Fire Department paging of call location information.
Process and redact record requests and monitor phone systems to prevent disruptions.
Manage emergency dispatch scheduling.