Dispatcher

Guild Garage Group • Charlotte, NC

43d • $18 - $25

About The Position

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.
In this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.

Requirements

• High school diploma or equivalent
• 1–3 years of dispatching, scheduling, or service coordination experience
• Clear, professional written and verbal communication
• Calm, solution-focused mindset under pressure
• Team-oriented attitude with a willingness to jump in and help where needed
• Comfortable using computers and learning new systems quickly
• Strong multitasking, organization, and time-management skills

Nice To Haves

• Garage door industry experience preferred
• Familiarity with ServiceTitan or similar scheduling software is highly desirable

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs
• Communicate clearly and professionally with technicians, customers, and management throughout the day
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks
• Serve as a primary point of contact for customers—answering questions and setting clear expectations
• Accurately document customer interactions and ensure proper follow-up
• Handle inbound calls and route them appropriately
• Support the office and operations team with additional administrative tasks as needed

Benefits

• Competitive hourly pay: $18–$25/hr (DOE)
• Health, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with company match
• Employee discounts & referral bonuses
• Ongoing training and development
• A supportive, team-first culture with opportunities for growth into senior or leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees