Dispatcher

Benjamin Franklin Plumbing of Bay Area, CA•San Jose, CA

About The Position

Plumbing Careers at Benjamin Franklin Plumbing® Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. JOB SUMMARY This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Requirements

High school diploma or equivalent required
Must have good computer software skills
Prior customer service experience preferred
REQUIRED Service Titan experience
REQUIRED 2-3 years, minimum experience as a dispatcher in the trades

Responsibilities

Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
Makes every effort to compress call scheduling to effectively maximize productivity and revenue
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client’s convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment
Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into SuccessWare