Dispatcher Post 98

natgridProd • New York, NY

3d • Onsite

About The Position

Under the guidance of the Dispatching Supervisor the dispatcher has the responsibility of overseeing and directly controlling the efficient assigning and monitoring of all system generated and manual work orders. The Dispatcher will work in conjunction with the Field Operations Supervisor ensuring the timely completion of all dispatched work orders. The function of this position is to ensure the proper and efficient allocation of time and resources, allowing Service Technicians to efficiently perform all work associated with the Utilities scope of responsibility. In addition, the Dispatcher is responsible to maintain open communication between Service Technicians, Field Supervision, Dispatching Supervision and the Call Center SupervisorsKey AccountabilitiesThe candidate must possess a High School Diploma or GED. Candidate must have the ability to work an assigned shift to accommodate the business needs within a 24-hour timeframe . The candidate shall have excellent oral and written communication skills, possess the ability to handle multiple tasks simultaneously. The candidate will be working in a high volume, high stress position and should also be able to prioritize Emergency as well as Non-Emergency service calls. Working independently and being a motivated self starter is an important aspect of this position. Have a strong work ethic, exhibit the ability to work independently, excellent computer navigation skills (move between multiple windows and programs) and possess strong communication skills over all platforms. The candidate must be familiar with Gas Operations. Candidate must be willing to perform all the duties including but not limited to a Distribution Dispatcher DCD}, a Priority DispatcherPRI}, Central Mainframe Operator CMO}and Priority Mainframe Operator PRIMO)

Requirements

• High School Diploma or GED
• Ability to work an assigned shift to accommodate the business needs within a 24-hour timeframe
• Excellent oral and written communication skills
• Ability to handle multiple tasks simultaneously
• Ability to prioritize Emergency as well as Non-Emergency service calls
• Ability to work independently
• Motivated self starter
• Strong work ethic
• Excellent computer navigation skills (move between multiple windows and programs)
• Strong communication skills over all platforms
• Familiar with Gas Operations
• Willing to perform all the duties including but not limited to a Distribution Dispatcher DCD}, a Priority DispatcherPRI}, Central Mainframe Operator CMO}and Priority Mainframe Operator PRIMO)

Nice To Haves

• Knowledge of Microsoft Office Software i.e. EXCEL, Microsoft Word}
• Mainframe knowledge of CRIS3, DPMS, DIS, CWQ is a plus.
• Knowledge of National Grid Territories Staten Island, Brooklyn, Queens}is preferred.
• General company knowledge, training, physical ability, skill, efficiency, satisfactory performance appraisals and attendance record.
• Experience working within Gas Operations organizations is preferred.

Responsibilities

• Overseeing and directly controlling the efficient assigning and monitoring of all system generated and manual work orders.
• Working in conjunction with the Field Operations Supervisor ensuring the timely completion of all dispatched work orders.
• Ensuring the proper and efficient allocation of time and resources, allowing Service Technicians to efficiently perform all work associated with the Utilities scope of responsibility.
• Maintaining open communication between Service Technicians, Field Supervision, Dispatching Supervision and the Call Center Supervisors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED