Dispatcher

O'Connor Plumbing • Frederick, MD

1d • $22 - $25

About The Position

Join the Team! We are seeking a motivated and detail-oriented Dispatcher to join our team. The ideal candidate will play a crucial role in coordinating and dispatching our service technicians to meet customer needs promptly. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy contributing to a dynamic team, this may be the perfect opportunity for you. If you are ready to take your career to the next level and enjoy these exceptional benefits, we invite you to apply. Come thrive in a supportive and collaborative team environment, where your contributions are valued, and teamwork is at the core of our success. O’Connor Plumbing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Previous experience in dispatching or a similar role is preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficient in using dispatch software and computer systems
• Ability to remain calm under pressure and make quick decisions
• Customer-focused with a commitment to ensuring customer satisfaction

Nice To Haves

• Familiarity with plumbing or related industry terminology is a plus

Responsibilities

• Coordinate and dispatch service technicians efficiently
• Schedule appointments and maintain an organized dispatching system
• Monitor and prioritize service calls based on urgency and customer needs
• Maintain accurate records of service calls, appointments, and technician availability
• Provide excellent customer service and address customer inquiries professionally

Benefits

• Competitive hourly pay ($22–$25 per hour
• Competitive Compensation: Receive a highly competitive salary, commensurate with your skills and experience, ensuring your hard work is rewarded.
• Comprehensive Health Coverage: Enjoy peace of mind with our comprehensive health insurance coverage, providing you and your family with the care you need.
• Retirement Savings Plan: Build a secure future with our retirement savings plan, helping you plan for a comfortable and financially stable retirement.
• Generous Paid Time Off: Achieve a healthy work-life balance with generous paid time off, allowing you to recharge and spend quality time with loved ones.
• Professional Development Opportunities: Fuel your career growth with ongoing training and professional development opportunities, ensuring you stay at the forefront of industry advancements.
• Recognition and Rewards: Be recognized for your hard work and dedication through our employee recognition programs, with opportunities for additional rewards and incentives.
• Advancement Opportunities: Unlock your potential with opportunities for career advancement within our growing company, allowing you to climb the ladder and achieve your professional goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed