Dispatcher - ROS

United Rentals•Grand Rapids, MI

About The Position

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Dispatcher, you will be tasked with organizing the daily dispatch of equipment for the branch in a safe and timely manner. Without you, our customers cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understand the demands of the job. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! À titre de répartiteur à United Rentals, vous serez responsable d’organiser la répartition quotidienne de l’équipement de la succursale de manière opportune et sécuritaire. Sans vous, nos clients ne peuvent pas répondre à leurs besoins opérationnels; voilà pourquoi nous sommes à la recherche d’un professionnel intègre qui respecte et comprend les exigences du travail. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Dispatcher, you will be tasked with organizing the daily dispatch of equipment for a Trench Safety branch in a safe and timely manner. You will be responsible for maximizing the efficiency of UR owned assets and outside resources. Our customers depend us to deliver and pickup on time. Without you, they cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understand the demands of the job.

Requirements

High School diploma or equivalent
Valid driver's license with acceptable driving record
Technical knowledge of DOT/Federal Motor Carrier rules and regulations
Diligent attention to safety
Strong ability to multitask in a fast-paced environment
Superior customer service, teamwork and verbal/written communication skills
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
Diplôme d’études secondaires ou équivalent
Permis de conduire valide et dossier de conduite acceptable
Connaissances techniques en matière de règles et de règlements du Department of Transportation/Federal Motor Carrier (ministère des Transports)
Attention soutenue pour la sécurité
Forte aptitude à gérer plusieurs tâches à la fois dans un environnement rapide
Sens du service à la clientèle et du travail d’équipe, compétences en communication verbale et écrite
Ce poste est considéré comme un poste critique en matière de sécurité aux fins des politiques et procédures de United Rentals.
College degree preferred or equivalent experience
Diligent attention to safety
Strong ability to multitask in a fast-paced environment
Superior customer service, teamwork and verbal/written communication skills
Keen attention to detail
Analytical and processes oriented
Planner, preparer, problem solver, decision maker
Valid driver's license with acceptable driving record
Technical knowledge of DOT/Federal Motor Carrier rules and regulations
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Nice To Haves

College degree preferred or equivalent experience

Responsibilities

Schedule drivers and organize dispatch of all equipment for the branch
Assist in taking customer telephone orders for deliveries, pickups and service
Arrange for all emergency field repairs
Answer customer calls and review driver schedules in order to fulfill customer requests
Assist Inside sales team as needed
Other duties as assigned
Organisez l’horaire des chauffeurs et la répartition de tout l'équipement pour la succursale
Aider à prendre les commandes téléphoniques des clients pour les livraisons, les ramassages et le service
Organiser toutes les réparations d'urgence sur le terrain
Répondre aux appels des clients et revoir les horaires des chauffeurs afin de répondre aux demandes des clients
Assister l'équipe commerciale interne au besoin
Autres responsabilités en fonction des besoins
Daily scheduling of UR Drivers and outside haulers with proactive forward planning
Manage constant change to the daily schedule to meet customer demands
Manage inter-company transfer hauling
Communicate Driver schedules and expectations
Become expert on dispatch system, supporting applications, and dispatch processes
Be a key player in the daily branch planning meeting
Monitor and perform to dispatch metrics
Provide excellent service to both external and internal customers
Communicate with the team clearly, concisely, and honestly
Assist in taking customer telephone orders for deliveries, pickups and service