Dispatcher

Alter Trading Corp•Davenport, IA

6h•$20 - $25•Onsite

About The Position

Alter Metal Recycling is seeking a dedicated and experienced Dispatcher to oversee transportation operations at our Davenport, IA facility. Dispatcher is crucial in ensuring the efficient and safe transportation of goods while maintaining compliance with all regulations. The ideal candidate will possess dispatching experience, administrative skills, and an understanding of logistics. CDL truck driving background is a plus. Summary: Performs dispatching responsibilities for trucks to ensure that all customers are serviced in a timely and professional manner. Manages the activities of the drivers (both internal and external staffs); manage Company truck drivers with company equipment in order to service accounts (Industrial/Commercial and Dealer scrap pickups and deliveries) and Company operations; this includes managing the drivers’ hours of service, vacations, equipment maintenance issues, safety / environmental concerns while directly overseeing drivers in the yard. Duties: Takes incoming calls for delivery of material. If necessary, refer to supervisor for quote on price and freight charges. Handles daily supervisory functions for transportation administrative staff to include scheduling and time off approvals. Works with Regional Transportation Manager in other supervisory functions for transportation staff such as monitoring and ensuring accurate and thorough paperwork flow such as shipping reports, brokered and outbound shipment documentation and inner-Company transfers. Works with Regional Transportation Manager and Facility Manager to coordinate inbound transportation orders, next-level approval to transactional errors corrections, assistance in processing of freight payments to carriers to ensure accurate & timely payment, and process improvement review. Works with Regional Transportation Manager to monitor dispatch process to ensure accurate supplier data to be utilized throughout SAI and Scrap Runner systems; set prioritization methodology of supplier requests to ensure supplier satisfaction; and ensure daily and month-end processes are completed timely and accurately including but not limited to scale purchase register, trip ticket register and month-end close. Keep up with inventory of loaded trailers on the yard. Price peddlers over the phone. Give directions to yard. Build daily NF outboard loads into the truck scales computers. Rotate Scale Clerks through lunch and vacations. Dispatches trucks and pick-up and delivery of roll-off boxes as required to service customer needs. Maintains current inventory of company trucks, trailers and roll-offs, ensure availability of extra roll-offs as needed. Maintains up to date list of customers’ information, needs/preferences for trailers, roll-offs, etc. Visits customers to maintain positive relationships. Responds to customer problems/complaints and resolve as necessary. Obtains purchase order numbers for tire repair, truck repair, truck wash & complete. Performs a variety of other responsibilities as assigned or required. Serves as a backup to the Scale.

Requirements

Experience and understanding of different trucks and trailers used in our business (flat, roll-offs, dump, etc.)
Professional customer service skills and the ability to work with various levels of personnel withing the organization as well as vendors, suppliers, and customers.
Proven leadership abilities in a transportation or logistics environment.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Knowledge of transportation regulations and safety standards.
Experience in managing a team and driving performance improvements.
Ability to analyze data and make informed decisions.
Familiarity with routing software and fleet management systems.

Responsibilities

Oversee daily transportation operations, ensuring timely and efficient delivery of goods.
Lead and manage a team of drivers and logistics personnel, fostering a collaborative work environment.
Monitor compliance with safety regulations and company policies.
Analyze transportation metrics to optimize routes and reduce costs.
Provide training and support to team members to enhance performance and productivity.
Communicate effectively with stakeholders to address transportation issues and improve service quality.