Dispatcher

VPNE • Burlington, MA

4d

About The Position

The Dispatcher schedules and notifies operators and drivers to service vehicles that carry passengers. At the end of each shift, the Dispatcher prepares a detailed report on all activities occurring during their shift using the records, logs, and schedules of calls received during the transition.

Requirements

• Minimum of 1 year of relevant experience within the transportation industry
• Proficient in English both verbally and written
• Excellent communication skills with the ability to adapt to changing situations and listen to feedback
• Proven customer service and interpersonal skills
• Attention to detail
• Demonstrate poise, tact, and diplomacy and have sound judgment and discretion.
• Excellent verbal and written communication skills
• Organizational and time management skills
• General knowledge of Windows-based computer operating systems and Microsoft Office
• Able to work as a member of the team
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
• Ability to adapt and remain flexible in a fast-paced environment
• Ready to use a multi-line phone system and handle multiple tasks concurrently
• Travel requirement outside of the immediate area (as a percent) < 5%

Responsibilities

• Dispatch Operators and Drivers
• Assign transportation services
• Assign stand-by or extra-board operators in the event of operator absences, increased service volumes, or to minimize service disruptions because of traffic, vehicle malfunctions, operator problems, and emergencies
• Assign vehicles considering preventive maintenance schedules and capacity needs.
• Monitor operators and trip status, adjusting and reassignments as necessary to ensure on-time performance.
• Maintain Detailed Logs
• Maintain an attendance log for operators and other appropriate staff
• Maintain check-out records
• Maintain scheduling and performance data in the event of real-time operations
• Accurately and appropriately document daily activities related to service
• Customer Service
• Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Maintain a professional demeanor and appearance.
• Managing Staff
• Effectively direct employees in the performance of their duties
• Report any staff issues to Shuttle Operations Manager
• Perform other duties as assigned to ensure the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees