Dispatch Associate II On-Site M-F 0700 - 1530

UPSTown of Oyster Bay, NY
51d$22 - $36Onsite

About The Position

Dispatchers assure timely pick-ups and deliveries to internal and external customers. They dispatch and coordinate orders with Couriers, MNX’s Service Partners, and vendors to ensure the retrieval and delivery of shipments. Onsite Monday - Friday 07:00 to 15:30

Requirements

  • High school or GED required.
  • Proficient in computer skills in Microsoft applications and an aptitude to learn internal systems.
  • Solid analytical and problem-solving abilities.
  • Detail-oriented with an ability to positively influence others across multiple groups.
  • An ability to work independently, relying on experience and judgement to plan and accomplish tasks.
  • Excellent oral and written communication skills
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

  • Transportation experience in dispatch and/or operations supervision is a plus.
  • Knowledge of electronic transportation platforms and software is a plus.

Responsibilities

  • Proactively communicate with customer service and operations to resolve issues that may arise with a driver’s work assignment.
  • Understand customer requirements on each order, and ensure dispatch aligns with customer requirements.
  • Make same-day load acceptance decisions based on current driver capacity in a market.
  • Assign drivers to jobs as required and according to priority guidelines.
  • Communicate with outside carrier companies and company drivers on daily direction and schedules.
  • Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
  • Develop an understanding of customers' needs and take actions to ensure that such needs are met.
  • Communicate and explain proposed logistical solutions to customers, management, or other interested parties.
  • Provide team activities by establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources.
  • Assesses ready time, pick-up location, routing, commitment time, delivery location, and any specific pick-up/delivery.
  • Collect all equipment from couriers and ensure no packages are left in company vans. tickets/faxes.
  • Ensure the dispatch office and working area are clean and organized.
  • Constant communication with the dispatch team on any delays or issues with assigned jobs.
  • Place energy and efforts in rendering customer satisfaction.
  • Assist co-workers; turn over any incomplete work requiring follow-up to other supervisors before the shift ends.
  • Report operation status and flagged issues periodically to management.
  • Other duties as assigned.

Benefits

  • Medical/prescription drug coverage
  • Dental coverage
  • Vision coverage
  • Flexible Spending Account
  • Health Savings Account
  • Dependent Care Flexible Spending Account
  • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
  • Disability Income Protection Plan
  • Employee Assistance Program
  • 401(k) retirement program
  • Vacation
  • Paid Holidays and Personal time
  • Paid Sick and Family and Medical Leave time as required by law
  • Discounted Employee Stock Purchase Program

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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