Dispatch Associate II On-Site M-F 0700 - 1530

UPS•Town of Oyster Bay, NY

51d•$22 - $36•Onsite

About The Position

Dispatchers assure timely pick-ups and deliveries to internal and external customers. They dispatch and coordinate orders with Couriers, MNX’s Service Partners, and vendors to ensure the retrieval and delivery of shipments. Onsite Monday - Friday 07:00 to 15:30

Requirements

High school or GED required.
Proficient in computer skills in Microsoft applications and an aptitude to learn internal systems.
Solid analytical and problem-solving abilities.
Detail-oriented with an ability to positively influence others across multiple groups.
An ability to work independently, relying on experience and judgement to plan and accomplish tasks.
Excellent oral and written communication skills
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Transportation experience in dispatch and/or operations supervision is a plus.
Knowledge of electronic transportation platforms and software is a plus.

Responsibilities

Proactively communicate with customer service and operations to resolve issues that may arise with a driver’s work assignment.
Understand customer requirements on each order, and ensure dispatch aligns with customer requirements.
Make same-day load acceptance decisions based on current driver capacity in a market.
Assign drivers to jobs as required and according to priority guidelines.
Communicate with outside carrier companies and company drivers on daily direction and schedules.
Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
Develop an understanding of customers' needs and take actions to ensure that such needs are met.
Communicate and explain proposed logistical solutions to customers, management, or other interested parties.
Provide team activities by establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources.
Assesses ready time, pick-up location, routing, commitment time, delivery location, and any specific pick-up/delivery.
Collect all equipment from couriers and ensure no packages are left in company vans. tickets/faxes.
Ensure the dispatch office and working area are clean and organized.
Constant communication with the dispatch team on any delays or issues with assigned jobs.
Place energy and efforts in rendering customer satisfaction.
Assist co-workers; turn over any incomplete work requiring follow-up to other supervisors before the shift ends.
Report operation status and flagged issues periodically to management.
Other duties as assigned.