Dispatcher

Odyssey•Golden, CO

10d•Onsite

About The Position

Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities. At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers. Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive. Summary / Primary Role: The position of Dispatcher will have primary responsibility for the administration of policies, procedures, training, support, reporting and best practices within the operations department for drivers, contractors, dispatchers, customer service, brokerage and truck dispatch.

Requirements

High School diploma or GED required
1-2 years of transportation dispatching experience required
Must be literate in Microsoft Office software programs
Type a minimum of 35 words per minute
Analytical Thinking – Uses data (qualitative and quantitative) to solve problems and guide decisions
Execution & Drive – Takes ownership, moves with urgency, and delivers results
Business Acumen – Applies industry and role knowledge effectively
Communication – Clear, concise, and effective written and verbal communication
SHE&S (Safety & Compliance) – Follows and promotes safety and security standards
Strategic Thinking – Connects work to broader business goals
Collaboration – Works effectively across teams and builds strong relationships
Time Management – Prioritizes and meets deadlines consistently
Accountability & Reliability – Follows through and owns outcomes
Interpersonal Skills – Builds trust and navigates relationships effectively
Conflict Resolution – Addresses issues directly and constructively
Professionalism – Demonstrates sound judgment and integrity

Responsibilities

Customer, Carrier & Driver Management – Build and maintain relationships to meet coverage needs, support revenue growth, and ensure high service levels
Load Planning & Execution – Source, price, and assign freight using company assets and third-party carriers to maximize utilization and profitability
Dispatch & Operational Oversight – Manage shipments end-to-end, ensuring accurate data entry, timely updates, and compliance with service, safety, and regulatory requirements (DOT/FMCSA)
Driver Performance & Compliance – Monitor hours of service, safety, and performance; provide coaching, corrective action, and recommendations as needed
Issue Resolution & Escalation – Serve as first point of contact for operational issues; resolve service disruptions, recover loads/equipment, and protect customer relationships
Growth & Capacity Development – Identify new opportunities within existing accounts and support driver recruiting and retention efforts
Systems & Reporting – Utilize transportation systems and GPS tools; maintain accurate records, support reporting, and ensure data integrity
Cross-Functional Collaboration – Partner with Safety, Maintenance, and other teams to support compliance, equipment readiness, and operational performance
Financial & Administrative Support – Ensure proper documentation for billing, payroll, and payables; support pricing and RFP activities as needed
On-Call & Team Support – Provide after-hours support and assist team coverage during absences or peak periods