Dispatcher

Rumpke Waste & Recycling•Columbus, OH

2h•Onsite

About The Position

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Their mission is to deliver exceptional waste and recycling solutions to customers and communities through a commitment to safety, service, the environment and the growth of their people. Joining Rumpke means being part of a team providing essential services to millions of residents, businesses, and neighborhoods, with competitive pay and comprehensive benefits. Dispatchers are responsible for communicating with drivers to ensure prompt, safe, and efficient customer service. This position involves receiving and responding to customer calls regarding service requests and issues, inputting information into a database for all lines of business (Residential, Roll-off, and Commercial), ensuring routes are complete, and assisting with resolving customer issues and missed stops. The hours and physical demands may vary by location or line of business.

Requirements

Must possess knowledge of service area, ability to read maps and give directions
Ability to communicate in a professional manner
Ability to handle a heavy call volume in a professional and efficient manner
Must be organized and detail oriented with the ability to multi-task
Possess proven analytical/problem solving solutions for the customer and the company
Computer proficiency in Windows and Microsoft applications
Must possess excellent customer service and data entry skills
Legally eligible to work in the United States
Must successfully complete pre-employment testing
Must be able to read and speak the English language

Nice To Haves

Knowledge of various lines of business preferred
AS400 experience, a plus
Waste industry (Roll Off, Residential and Commercial lines of business) experience preferred
1 year of Administrative Assistance, or similar experience preferred
Valid driver’s license (if applicable)

Responsibilities

Effectively dispatch work orders to drivers via radio or phone to customer sites to provide service to customers, primarily in the commercial line of business
Provide dispatch coverage for other lines of business during absences and breaks
Receive incoming calls from customers, customer service, and sales departments, and handle each with appropriate communication and action
Troubleshoot and resolve service, pick-up and/or delivery issues
Assist management with the daily activities of route drivers and ensure routes are completed by assigned driver or utility driver
Assign live loads to drivers based on designated route or driver locations
Dispatch work orders and perform data entry into computer system
Monitor drivers through Global Positioning Satellite (GPS) system entitled GeoTab
Act as emergency contact for drivers and communicate with maintenance department for driver issues
Manage missed stops by working cooperatively with customer, drivers, and/or office staff to resolve issues
Assist with assigning and tracking daily work orders to drivers
Ensure drivers complete paperwork in accordance with DOT regulations and company policy where needed
Maintain and update route sheets
Assist with monitoring driver hours in accordance with Department of Transportation (DOT) regulations as needed
Professionally interact with internal and external customers
Perform other duties as assigned