Dispatcher

Waste Management, Inc. (WM)•Tupelo, MS

1h•Remote

About The Position

This remote Dispatcher position involves communicating with WM Drivers to assist with problem resolution for residential, commercial, and roll-off lines of business. The role requires handling incoming service orders, directing drivers, and resolving service issues. The dispatcher will interact with WM customer service, sales, and operational staff, and utilize WM proprietary software for managing same-day ticket routing and preparing routes for the next day. Shifts are flexible within 3am - 6pm CST, Monday-Friday, with potential for overtime and Saturday hours depending on Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites the dispatcher is responsible for.

Requirements

High School Diploma or G.E.D (accredited).
Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively.
Multi-tasking in a fast-paced work environment with excellent organizational skills.
Computer skills with ability to handle multiple programs and systems.
Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
Must have the desire and ability to learn Waste Management proprietary software applications.

Nice To Haves

Dispatch, Routing, Logistics experience.
High Level Computer Competency.
Communication skills.

Responsibilities

Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles, fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field.