Dispatcher

F.H. FurrAshburn, VA
12d$22 - $25

About The Position

At F.H. Furr Plumbing, Heating, A/C, and Electrical Inc., we’ve spent over 42 years building a reputation as the region’s go‑to experts for residential home services. With more than 750 team members serving Northern Virginia, Southern Maryland, and DC, we’re proud to deliver comfort, safety, and peace of mind to thousands of homeowners every year. If you’re looking for a workplace where your contributions matter, you’ll feel right at home here. We’re searching for a driven, detail‑oriented Dispatcher who thrives on keeping operations running smoothly. In this role, you’ll be the heartbeat of our daily workflow — coordinating schedules, prioritizing calls, and ensuring our field technicians are exactly where they need to be. Your ability to stay organized, communicate clearly, and think on your feet will directly impact our customers’ experience and our team’s success.

Requirements

  • Previous experience in dispatching, scheduling, or a similar coordination role
  • Strong multitasking and organizational abilities
  • Excellent communication skills and a customer‑first mindset
  • Comfort with dispatching or scheduling software (ServiceTitan experience is a plus)
  • Ability to stay focused and effective in a fast‑moving, deadline‑driven environment
  • High attention to detail and accuracy

Nice To Haves

  • ServiceTitan experience is a plus

Responsibilities

  • Strategically schedule and dispatch field technicians for service calls and projects
  • Prioritize incoming requests based on urgency, location, and technician availability
  • Communicate with customers to confirm appointments, provide updates, and deliver top‑tier service
  • Work closely with internal teams to allocate resources for emergency or high‑priority calls
  • Track technician progress throughout the day and adjust schedules as needed
  • Maintain accurate, up‑to‑date records of service calls, technician activity, and workflow changes

Benefits

  • Company‑paid Medical, Dental, and Vision Insurance
  • 401(K) Plan
  • Company‑paid Long‑Term Disability and Life Insurance
  • Short‑term disability and voluntary life insurance options
  • Generous PTO and paid holidays
  • Ongoing training, development, and advancement opportunities

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

501-1,000 employees

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