Dispatcher

F.H. Furr•Ashburn, VA

12d•$22 - $25

About The Position

At F.H. Furr Plumbing, Heating, A/C, and Electrical Inc., we’ve spent over 42 years building a reputation as the region’s go‑to experts for residential home services. With more than 750 team members serving Northern Virginia, Southern Maryland, and DC, we’re proud to deliver comfort, safety, and peace of mind to thousands of homeowners every year. If you’re looking for a workplace where your contributions matter, you’ll feel right at home here. We’re searching for a driven, detail‑oriented Dispatcher who thrives on keeping operations running smoothly. In this role, you’ll be the heartbeat of our daily workflow — coordinating schedules, prioritizing calls, and ensuring our field technicians are exactly where they need to be. Your ability to stay organized, communicate clearly, and think on your feet will directly impact our customers’ experience and our team’s success.

Requirements

Previous experience in dispatching, scheduling, or a similar coordination role
Strong multitasking and organizational abilities
Excellent communication skills and a customer‑first mindset
Comfort with dispatching or scheduling software (ServiceTitan experience is a plus)
Ability to stay focused and effective in a fast‑moving, deadline‑driven environment
High attention to detail and accuracy

Nice To Haves

ServiceTitan experience is a plus

Responsibilities

Strategically schedule and dispatch field technicians for service calls and projects
Prioritize incoming requests based on urgency, location, and technician availability
Communicate with customers to confirm appointments, provide updates, and deliver top‑tier service
Work closely with internal teams to allocate resources for emergency or high‑priority calls
Track technician progress throughout the day and adjust schedules as needed
Maintain accurate, up‑to‑date records of service calls, technician activity, and workflow changes