Dispatcher

MIT • Cambridge, MA

5d

About The Position

DISPATCHER , MIT Police-Communications Center (MITCC), to handle telephone calls and texts to the MITCC. Emergency and non-emergency telephone calls are received, triaged, and dispatched by radio or referral to outside response agencies where applicable. Will be responsible for the initial deployment of and continued communication with first responders (police and EMS) for emergencies and all calls for service; disseminating the immediate life safety message--via MIT Alert--to the MIT community; monitoring an extensive and expanding network of building security alarms, the campus-wide emergency alert notification system, access control systems, critical building system alarms, and an expanding network of video security; and other duties as assigned.

Requirements

• High school diploma/GED
• one year of related experience
• computer proficiency
• knowledge of or ability to learn computer-aided dispatch and records management system, Massachusetts Criminal Justice Information System (CJIS) terminal, computerized alarm monitoring system, computerized access control system, and any future systems
• ability to multitask, function effectively under stressful conditions, and maintain strict confidentially
• excellent written and oral English communication skills
• good interpersonal skills and ability to work effectively with a wide variety of people
• Must successfully pass and maintain CJIS operator certification within the first thirty days of employment
• Must be able to work additional hours and any shift as operational needs require
• This schedule may be irregular and include working weekends, holidays, and emergency closings
• Must pass a professionally administered drug and alcohol exam, background investigation, and criminal records check, including fingerprint-supported checks of state and FBI registries

Nice To Haves

• ability to operate a computer-aided dispatch system while simultaneously speaking on the telephone and radio
• APCO Public Safety Telecommunicator 1 and NAED Emergency Medical certifications
• understanding of the Clery Law and experience in any public safety field, i.e., fire, EMS, industrial security
• a valid U.S. driver's license
• CPR certification or ability to obtain (training provided)

Responsibilities

• handle telephone calls and texts to the MITCC
• receive, triage, and dispatch emergency and non-emergency telephone calls by radio or referral to outside response agencies where applicable
• initial deployment of and continued communication with first responders (police and EMS) for emergencies and all calls for service
• disseminate the immediate life safety message--via MIT Alert--to the MIT community
• monitor an extensive and expanding network of building security alarms, the campus-wide emergency alert notification system, access control systems, critical building system alarms, and an expanding network of video security
• other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees