Dispatcher

Howard Air•Phoenix, AZ

8d•$22 - $27•Onsite

About The Position

Howard Air is looking for a forward-thinking Dispatcher. The primary function of this position is to efficiently dispatch technicians to their respective calls. All Dispatchers utilize established procedures and guidelines to execute primary job functions. This entails coordinating all technicians to run all scheduled calls effectively each day. Key goals are confirming appointments and ensuring that technicians arrive on time. This is a full-time, non-exempt level position, reporting to the Dispatch Manager.

Requirements

High school diploma or equivalent; college preferred
Minimum of 2 years of versatile Dispatch experience
Minimum of 45 wpm, and manage multiple computer screens
Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
Able to make good decisions and resolve issues in a clear, calm, and diplomatic manner
Strong Phone and Interpersonal Skills
Computer literacy and Data Entry Skills
Ability to interpret city/county maps

Responsibilities

Proactively gain and maintain a full understanding of our portfolio of products and services
Effectively summarize and relay information
Achieve productivity standards and goals set by the company while maintaining high quality
Work well independently within guidelines and complete work without requiring follow-up
Analyze data from previous appointments, understand each technician's abilities, and apply this to new appointments, ensuring the appropriate technician is sent
Communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
Understand and communicate expectations, executing processes even if challenged by a technician or peer
Monitor and identify incorrect work-orders, correct mistakes, and partner with managers to resolve issues
Alert managers as processes or expectations fail to be met