DISPATCHER (FULL TIME)

Compass Group•Charleston, SC

22d•$15 - $18•Onsite

About The Position

We are hiring immediately for full time DISPATCHER positions. Location: MUSC Charleston - 169 Ashley Avenue, Charleston, SC 29425 Note: online applications accepted only. Schedule: Full time; Days may vary, 3:00 pm to 11:30 pm. Rotating weekends. More details upon interview. Requirement: No prior experience is required. Pay Range: $15.00 per hour to $18.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Crothall Healthcare provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job SummarySummary: Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. Essential Duties and Responsibilities: Provides quality customer service to customers by providing one-on-one attention to detail. Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics. Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary. Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations. Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments. Serves as a liaison between Patient Transportation and other departments. Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures. Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity. Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues. Performs other duties as assigned.

Requirements

No prior experience is required.

Responsibilities

Provides quality customer service to customers by providing one-on-one attention to detail.
Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
Serves as a liaison between Patient Transportation and other departments.
Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
Performs other duties as assigned.