Dispatcher

Pomps Tire Service • Joliet, IL

2d • Onsite

About The Position

Pomp’s Tire Service, a leading tire service company since 1939, is seeking a Dispatcher to join their team. This role is critical to daily operations, involving the management of tire service dispatch operations and assistance with service billing to ensure accurate record-keeping and seamless workflow efficiency. The specific working hours for this position are Friday 2:30pm-11pm, Saturday & Sunday 8am-8:30pm, and Monday 2:30pm-11pm.

Requirements

• Proficient in Microsoft Office Suite, with a strong focus on Excel and Outlook
• Exceptional written and verbal communication skills
• Strong attention to detail and accuracy in all tasks
• Quick and accurate data entry skills
• Collaborative team player with the ability to work effectively with others
• Able to thrive in a fast-paced, dynamic work environment
• Ability to lift, carry, or move up to 10 pounds regularly

Responsibilities

• Answer incoming calls and accurately document essential information
• Address inquiries and issues, coordinating with relevant departments or field units for prompt resolution
• Operate and manage a multi-line telephone system efficiently
• Utilize phone or computer systems to dispatch crews and field units to designated locations
• Assess and prioritize calls based on urgency to ensure timely responses
• Monitor field unit routes and schedules to optimize daily operations
• Maintain and update call logs, records, and other essential documentation
• Perform additional duties as assigned to support dispatch operations

Benefits

• Comprehensive Benefits – Eligible to enroll in medical, dental, vision at affordable rates
• Supplemental Benefits – Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance
• Retirement Savings – 401(k) with company match
• Paid Time Off – Holidays, sick time, vacation, and special “Happy Days” for life events available day one
• Employee Discounts – Save on company products
• Career Growth – Opportunities for skill development and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees