Dispatcher - Albuquerque Ambulance

Presbyterian Healthcare Services•Albuquerque, NM

1d•Onsite

About The Position

Presbyterian is hiring a skilled Dispatcher for Albuquerque Ambulance Service (AAS). This role involves being an EMS Dispatcher or System Status Controller, coordinating with fire units and communication centers, and dispatching medical ambulances for both urgent and routine calls. The Dispatcher will play a crucial role in deploying and managing AAS resources and ensuring smooth and efficient emergency operations. Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system committed to improving the health of patients, members, and communities, serving over one in three New Mexicans. The company prioritizes employee well-being with comprehensive benefits, professional growth opportunities, and a supportive environment.

Requirements

High school diploma or equivalent required
IAED, BLS, and NM EMD required by the end of training

Nice To Haves

Working knowledge of medical terminology preferred
1 year of dispatch experience or customer service experience preferred

Responsibilities

Input requests for service and relevant information from area fire departments, and communicate with multiple agencies regarding safety, unit availability, and ETAs.
Collaborate with other SSC and utilize Logis EMS CAD software for call management.
Maintain accurate dispatch records to determine emergency medical crew availability.
Collaborate positively with city hospitals' emergency departments regarding incoming calls.
Prepare informative briefing logs for relief dispatchers to ensure smooth transition between shifts.
Attend department staff meetings, pertinent in-services, workshops, and seminars.
Input fire department calls and relay radio interactions with fire department dispatch centers and apparatus to field crews.
Dispatch and monitor ambulance units assigned to emergency and non-emergency calls.

Benefits

Educational and career development options
Tuition and certification reimbursement
Scholarship opportunities
Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
Malpractice liability insurance
Loan forgiveness through the New Mexico Higher Education Department
EPIC electronic charting system
Comprehensive benefits from day one, including medical, dental, vision, and retirement options
Access to free on-site and community gyms
Supportive environment fosters professional growth
In-house continuing education
Opportunity for advancement
Retirement options with organizational match
On-site social workers supporting staff
All in-house carded classes (i.e. BLS)
Logis CAD software
Shift Differentials ($1.00/hr Ambulance Service Differential, $5.00/hr Night Differential, $3.00/hr Weekend Differential)
Fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more