Dispatcher

Tip Top Garage DoorsCharlotte, NC
Onsite

About The Position

Tip Top Garage Doors is seeking a dependable, detail-oriented Dispatcher to serve as the heartbeat of their daily operations in Charlotte, NC. This role involves coordinating schedules, supporting field technicians, and ensuring a smooth, professional experience for customers. The ideal candidate is a strong communicator who thrives in a fast-paced environment, enjoys problem-solving, multitasking, and being the go-to person who keeps everything on track.

Requirements

  • High school diploma or equivalent
  • 1–3 years of dispatching, scheduling, or service coordination experience
  • Strong multitasking, organization, and time-management skills
  • Clear, professional written and verbal communication
  • Calm, solution-focused mindset under pressure
  • Team-oriented attitude with a willingness to jump in and help where needed
  • Comfortable using computers and learning new systems quickly

Nice To Haves

  • Garage door industry experience preferred
  • Familiarity with ServiceTitan or similar scheduling software is highly desirable

Responsibilities

  • Schedule and dispatch service and repair calls based on technician location, availability, and skillset
  • Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs
  • Communicate clearly and professionally with technicians, customers, and management throughout the day
  • Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place
  • Optimize routes to reduce drive time, improve efficiency, and minimize callbacks
  • Serve as a primary point of contact for customers—answering questions and setting clear expectations
  • Accurately document customer interactions and ensure proper follow-up
  • Handle inbound calls and route them appropriately
  • Support the office and operations team with additional administrative tasks as needed

Benefits

  • Competitive hourly pay: $18–$20/hr (DOE)
  • Health, Dental & Vision Insurance
  • Paid Time Off & Paid Holidays
  • 401(k) with company match
  • Employee discounts & referral bonuses
  • Ongoing training and development
  • A supportive, team-first culture with opportunities for growth into senior or leadership roles
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