Dispatcher

Medline•Jeffersonville, IN

4d•$18 - $26

About The Position

Job Summary Assure all routes are filled and provide timely instructions and responses to requests for information throughout the day from both drivers and customers. THE RATE OF PAY FOR THIS POSITION IS $24.00 PER HOUR Job Description Responsibilities: Provides customer support by responding to questions and concerns about deliveries, including no-shows, cancellations, and scheduled deliveries. Respond to customer inquiries and needs promptly. Use computer system to retrieve schedule and asset information. Use reference material to quickly and accurately determine the best method for assigning driver resources and routes, striving for maximum efficiency and utilization while minimizing mileage when possible. Update, prepare, and dispense the daily route schedule. Monitor and document route manifests and deliveries throughout the day, adjusting for changes as needed. Make and schedule appointments with customers that require delivery appointments. Route drivers according to their skill set and available DOT-mandated Hours of Service regulations. Complete a variety of daily reports and clerical duties. Ensure that the correct departments have all necessary paperwork for on-time departure. Required Experience: Education High School Diploma Previous dispatching, routing, and/or transportation coordination experience Work Experience 2 years’ experience with handling inbound/outbound call taking, scheduling, and/or administrative work. Experience addressing issues like delays and traffic Experience utilizing transportation and routing programs Experience in assigning loads, routes, and drivers for deliveries Experience serving as a point of contact for drivers and customers Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $18.25 - $25.50 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Requirements

High School Diploma
Previous dispatching, routing, and/or transportation coordination experience
2 years’ experience with handling inbound/outbound call taking, scheduling, and/or administrative work.
Experience addressing issues like delays and traffic
Experience utilizing transportation and routing programs
Experience in assigning loads, routes, and drivers for deliveries
Experience serving as a point of contact for drivers and customers

Responsibilities

Provides customer support by responding to questions and concerns about deliveries, including no-shows, cancellations, and scheduled deliveries.
Respond to customer inquiries and needs promptly.
Use computer system to retrieve schedule and asset information.
Use reference material to quickly and accurately determine the best method for assigning driver resources and routes, striving for maximum efficiency and utilization while minimizing mileage when possible.
Update, prepare, and dispense the daily route schedule.
Monitor and document route manifests and deliveries throughout the day, adjusting for changes as needed.
Make and schedule appointments with customers that require delivery appointments.
Route drivers according to their skill set and available DOT-mandated Hours of Service regulations.
Complete a variety of daily reports and clerical duties.
Ensure that the correct departments have all necessary paperwork for on-time departure.