FOH - Dispatcher

SA Hospitality Group•New York, NY

About The Position

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL. Position Purpose: This person will support the FOH team by handling all the take-out, orders, delivery orders, and all of the to-go orders, including entering them in the POS system and packaging and labeling properly.

Requirements

The ability to work as part of a team, work quickly and follow directions.
Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
Very basic food handling, preparation, and cleaning skills are welcomed.
Time management and ability to work under pressure to manage high volume of production.
Active listening and learning skills.
Reading and speaking comprehension skills.
Discipline to follow set standards.
Ability to lift up to 25lbs.

Responsibilities

Coordinate and execute all Caviar, Post-Mates and in-house/phone take-out orders by using the POS system and delivery order iPads.
Handle all guest order issues with management direction and communicating with the delivery customer service.
Keep the to-go area stocked with appropriate bags, containers, labels to serve the guests.
Assist porter with polishing glassware and flatware when asked or needed.
Keeps the to-go station organized and tidy.
Stock and/or restock all to-go containers, bags, stickers and labels as needed.
Conducts thorough breakdown and cleaning of to go area at close of shift.
Notify Chef or General Manager if there is a shortage of supplies.
Assist support duties in other sections as needed, at the direction of management, to ensure that all guests receive excellent service regardless of business volume.
Acknowledges guests with eye contact and smile, answers questions when able or finds the appropriate employee to follow up with guest request.