Dispatcher

Easy Ice LLC•Oklahoma City, OK

27d

About The Position

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! The Office Administrator/Dispatcher is a pivotal role within the Service Delivery department, responsible for the effective coordination and scheduling of service and maintenance activities for Field Service Technicians and customers. This position ensures the timely flow of information and resources, contributes to operational efficiency, and plays a key role in delivering exceptional customer service.

Requirements

High School Diploma or equivalent
Customer Service experience is required
Strong command of company’s policies and procedures
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
Exhibit good decision making, analytical problem solving and excellent organizational abilities
Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills

Nice To Haves

This position requires strong phone skills and the ability to project a pleasant tone
Team oriented
Self-starter
Detailed oriented and high level of accuracy delivered
Proficient in Microsoft applications
Ability to perform effectively in a fast pace environment
Ability to handle stress and resolve problems quickly
Strong organizational and time management skills
Ability to learn Company protocols and procedures

Responsibilities

Create and maintain preventative maintenance schedule
Coordinate work order schedule with Technicians and customers
Maintain inventory and parts that the Field Technicians use
Follow up with customers regarding maintenance
Customer satisfaction monitoring
Other duties as assigned

Benefits

Competitive pay
Excellent Medical/Dental/Vision/Group Life
401k Company Match
PTO and Holiday Pay
Fitness Membership Reimbursement
Hands on experience that promotes a growth-oriented culture
Personal growth opportunities which encourages employees to “think outside the box”
Challenging and meaningful work that fosters learning and development
Fun fast-paced company culture and work environment
Collaborative team environment to support and mentor each other