Dispatcher

Onsite Safety, Inc. • Oviedo, FL

just now • Onsite

About The Position

The Dispatcher’s primary objective is to ensure timely and logistically efficient routing and dispatching of services. The Dispatcher monitors live routes, schedules and reschedules jobs, and communicates with Customer Service Representatives (CSRs) and the Field Operations teams, including Regional (RFMs) and Area Field Managers (AFMs) and Service Technicians (STs), regarding routes and scheduling. Reporting to the Lead Dispatcher, the Dispatcher upholds Onsite Safety’s mission, vision, and core values in all aspects of their work.

Requirements

• High school diploma or equivalent.
• 6 months of dispatch or customer service experience.
• Proficient in document and spreadsheet software, field service management software, and supply chain management software; 55+ WPM.
• Solution-oriented team player with the ability to professionally convey information in a time-sensitive manner.

Nice To Haves

• 1+ years of dispatch or customer service experience.

Responsibilities

• Dispatch job requests to (STs) based on job specifications and customer-required completion dates.
• Receive confirmed customer job request lists from CSRs.
• Strategically assign STs and schedule confirmed jobs according to optimized routes.
• Communicate with customers to confirm next-day scheduled jobs.
• Coordinate with Customer Support and field teams to schedule confirmed same-day job requests.
• Monitor the routes, status, and GPS tracking of field personnel to adjust schedules for the current and following day.
• Communicate and coordinate with CSRs and the Field Operations when logistical issues or route changes occur.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees