Dispatcher

Jerry Kelly Heating and Air Conditioning Inc•Saint Peters, MO

About The Position

As a Dispatcher at Jerry Kelly Heating and Air Conditioning, you will play a crucial role in our operations by coordinating and scheduling service calls for our HVAC and electrical technicians. Your ability to manage schedules efficiently, communicate effectively, and provide excellent customer service will contribute to our commitment to delivering high-quality home services.

Requirements

Problem Solve
Pay attention to detail
Follow established guidelines and procedures
Multi-task and work effectively in a fast-paced environment independently
Be proficient in required business software applications once trained
Sit and work for extended periods of time
Use a computer for extended periods of time
Lift up to 25 pounds
Ability to pass drug screening and background check
No criminal record
Willing and able to work a flexible schedule that could include evenings, weekends, and on-call holidays
No visible tattoos (must be able to be covered up while working)
Valid Driver's License

Responsibilities

Evaluate customer calls and assign the best technician to each service appointment.
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
Relay accurate information to technicians, ensuring proficient, quality customer experiences.
Update customers throughout the day on the technician’s progress.
Manage the whereabouts and needs of every technician in the field.
Record the results of each service call and create report summaries for senior management.
Interact with clients on the phone, via inbound and outbound calls.
Respond to customer requests, resolve issues, and promote the brand.
Miscellaneous duties as assigned.