Dispatcher

ARS•Jersey Village, TX

16d•Onsite

About The Position

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975. At ARS, the value of your customer service delivery will never go unnoticed, the opportunity for career advancement is abundant. We are seeking an experienced Dispatcher to ensure our technicians are moving in the most efficient manner, and our customers’ needs are held to the highest of standards. Take customer information from our customer service system and relay to our employees in the field. Dispatchers can expect: Year-round work as we support multiple trades with multiple busy seasons. Competitive pay options based on your skill and availability. Paid orientation, paid training, and weekly direct deposit payroll. Clean office environment with great equipment and a strong team ready to grow along side of you. Comprehensive Training Opportunities provided by in-house Learning & Development team. Training including but not limited to technical, sales, safety, leadership, systems training. National Network to support professional growth & development and provide transfer opportunities. As the employer of choice , we offer an Industry-Leading Benefit Package: Choose from one of FOUR health insurance options, starting as low as $5 per week ! HSA (Health Savings Account) and annual company contribution for specific plans. FSA (Flexible Spending Account) for specific plans. Dental and Vision Insurance options. 401(k) with weekly match contribution 13 PTO Days + 8 Paid Holidays Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available) Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)

Requirements

Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.
Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
Must report daily to our office, this is not a work from home opportunity.
Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)
Required to know the local area to assist technicians with maneuvering traffic and getting to residence in a timely manner.
All candidates are required to undergo pre-employment drug screen and background checks.

Responsibilities

Take customer information from our customer service system and relay to our employees in the field.
Ensure our technicians are moving in the most efficient manner
Ensure our customers’ needs are held to the highest of standards.

Benefits

Access to insurance available at 31 days of employment
Low-cost Medical Insurance options, starting at $5 per week
Dental and Vision Insurance options
Health Savings Account or Flexible Spending Account
401(k) with company match
HSA and Flexible Spending Account
Paid Time Off & Holiday Pay
Company paid life insurance
Choose from one of FOUR health insurance options, starting as low as $5 per week !
HSA (Health Savings Account) and annual company contribution for specific plans.
FSA (Flexible Spending Account) for specific plans.
Dental and Vision Insurance options.
401(k) with weekly match contribution
13 PTO Days + 8 Paid Holidays
Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)