Dispatcher

Same Day Water Heaters • Dallas, TX

9d

About The Position

Join a fast-growing team where customer service, teamwork, and fun come first! We’re expanding our Dallas team and looking for a Dispatcher to help coordinate service installations and provide top-tier support to customers and field teams. You'll serve as a key point of contact between our call center, customers, and technicians, while helping keep schedules tight, communication clear, and service seamless.

Requirements

• Excellent communicator (oral and written)
• Strong multitasking and time management skills
• Calm under pressure with sound decision-making abilities
• Proficient in basic computer use and data entry
• High School diploma or equivalent
• Open availability (Mon–Fri, 6 AM–9 PM & rotating Sat, 8 AM–5 PM)
• Willingness to work overtime as needed
• Excellent communication and interpersonal skills
• Proficient communication skills (oral and written)
• Outstanding organizational and multi-tasking abilities
• Sound judgment and critical thinking
• Ability to work well under pressure
• Candidates must have open availability to work shifts scheduled between 6:00 AM and 9:00 PM, Monday through Friday , as well as 8:00 AM to 5:00 PM on rotating Saturdays
• Flexibility to cover varying shift times is essential to meet operational needs
• Ability to work overtime as needed

Responsibilities

• Receive and dispatch service installation orders
• Coordinate with field teams, technicians, and subcontractors
• Resolve customer inquiries and escalated issues
• Schedule and prioritize jobs based on urgency, skills, and location
• Maintain accurate logs, records, and communications
• Support smooth operations and handle multiple tasks efficiently

Benefits

• Bi-weekly pay + overtime opportunities
• Paid Time Off (PTO)
• Advancement opportunities
• Casual dress & comfortable office environment
• Discretionary bonuses & incentives
• COVID-safe workplace with protective measures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees