Dispatcher

Roto Rooter Services Company • Tempe, AZ

411d

About The Position

The Dispatcher position at Roto-Rooter involves managing communication between field service technicians and customers in a fast-paced call center environment. This role is crucial for ensuring efficient job distribution and customer satisfaction, particularly during the evening shift.

Requirements

• Ability to multi-task
• Excellent customer service skills
• A working knowledge of Microsoft Word and Excel programs
• Self-starter who is organized and thorough with attention to detail
• Must be flexible to accommodate schedule of a 24/7 business, including weekends and evenings.

Nice To Haves

• Bilingual skills are a plus

Responsibilities

• Serve as liaison between field service technicians and customers.
• Distribute jobs to field service technicians.
• Manage the workload of service technicians in a multi-state region.
• Interact with customers to keep them informed of the arrival status of their assigned service technician.
• Relay necessary job details and other information to the service technician.
• Resolve any customer service concerns.

Benefits

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed