Dispatcher

First Student • Cranford, NJ

450d • $39,520 - $39,520

About The Position

The Dispatcher at First Student plays a crucial role in ensuring the safe and timely transportation of students and passengers. This position involves overseeing bus routes, managing driver communications, and addressing scheduling issues, all while maintaining a commitment to safety and customer service. The Dispatcher is integral to the operational success of the transportation service, providing support and solutions to drivers and ensuring efficient service delivery.

Requirements

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate

Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reporting to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handles back-up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching after 1 Year of Service
• Tremendous Career Advancement Opportunities
• Positive and rewarding work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: High school or GED
• Number of Employees: 10,001+ employees