About the position
Waste Connections is looking for a detail-oriented DISPATCHER to join our growing team in Centennial, CO! In this role, you will work in conjunction with other departments to resolve customer disputes and demonstrate the ability to become proficient in the use of proprietary operational systems. You will analyze and resolve customer inquiries for missed pick-ups, misplaced containers, and property damage. Additionally, you will assist drivers when a pick-up or delivery is in question before servicing, schedule and dispatch work to various employees and departments throughout the day, and demonstrate effective use of software applications, at a minimum MS Word and Excel proficient. This position requires delivering services to customers in a manner that promotes goodwill and interacting with customers daily in a fast-paced, cooperative, high call volume environment.
Responsibilities
- Work in conjunction with other departments to resolve customer disputes.
- Analyze and resolve customer inquiries for missed pick-ups, misplaced containers, and property damage.
- Assist driver(s) when a pick-up or delivery is in question before servicing.
- Schedule and dispatch work to various employees and departments throughout the day.
- Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
- Deliver services to customers in a manner that promotes goodwill.
- Interact with customers daily.
- Work in a fast-paced, cooperative, high call volume environment.
- Solicit sale of new or additional services.
Requirements
- Must be detail oriented and well organized.
- Ability to read, write, comprehend, and communicate in English.
- Strong communication skills.
- 2 years of experience in dispatching or logistics preferred.
Benefits
- Competitive Pay & Great Work Environment - Earn $22-$24/hr.
- Career Growth - We invest in YOU by providing advancement opportunities.
- Excellent Benefits: Health, dental, and vision insurance.
- 5% 401(k) match for retirement savings.
- Paid time off and holidays.
