Dispatcher

About the position

The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests.

Responsibilities

• Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
• Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
• Ensure timely and efficient movement of resources according to work orders and/or resource schedules
• Oversee all communications within specifically assigned area(s)
• Receive or prepare work orders and work schedules
• Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information
• Recognize and mitigate a variety of issues encountered within the department and other work environments
• Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources
• Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency
• Compile statistics and reports on work progress
• Monitor daily services and provide updates and reports
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Requirements

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided

Nice-to-haves

• One (1) year of prior multi-line reception experience or dispatching experience preferred