DISPATCHER SUPERVISOR (H)

GCA Services Group • Sterling, VA

211d

About The Position

The position involves various essential job functions including data entry of work orders, answering phone calls from the Special Services Department, and assigning wheelchair agents with necessary equipment. The role requires maintaining daily shift reports, achieving operational performance, and providing technical guidance to front-line employees. Additionally, the individual will manage shift schedules, cover call-offs, accommodate client staffing requests, and enforce attendance policies. The position also includes coaching and disciplining employees as necessary.

Requirements

• Must possess a high school diploma or GED
• Ability to communicate effectively in English
• Ability to read and interpret safety rules and operating manuals
• Ability to write routine reports
• Ability to add, subtract, multiply and divide in all units of measure
• Ability to type and use computer software
• Ability to apply common sense understanding to carry out instructions
• Must be 18 years of age or older
• Must meet all requirements to receive required airport SIDA badge and Customs Seal

Nice To Haves

• Previous customer service experience preferred
• Previous management experience preferred

Responsibilities

• Data entry of work orders
• Ensure that every order called is entered into the computer system
• Ensure all calls are recorded on the daily log
• Answer phone calls from Special Services Department
• Assign wheelchair agents tablets, radios, and wheelchairs
• Assign wheelchair agent work orders
• Maintain daily shift report for managers
• Achieve operational performance and functional service activities
• Provide technical guidance and assist front line employees
• Ensure that shift schedules are complete a week in advance
• Ensure all call-offs are covered
• Accommodate increase/decrease in client staffing requests
• Manage the No-Fault Attendance Policy
• Manage daily schedules, including employee lunches and breaks
• Maintain communication with Shift Managers
• Effectively coach, counsel and discipline employees
• Perform miscellaneous duties as assigned

Benefits

• Compliance with the Company's uniform and grooming standards
• Compliance with regulatory agency requirements

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED