Dispatcher - Service & Repair Division

General Parts Group • Lombard, IL

198d • $24

About The Position

Are you a multitasking pro with a strong knack for customer service and a solid understanding of the service and repair world? We're looking for a highly motivated Dispatcher to join our dynamic team. In this critical role, you'll be the link between our customers and field technicians—coordinating installations, maintenance, and repairs of electric, gas, and steam-powered commercial foodservice and HVAC/R equipment. This isn’t your typical desk job. You'll be juggling calls, solving puzzles, and wearing many hats every day—making real-time decisions that keep our operations running smoothly and our customers satisfied. If you’re organized, technically minded, and thrive in a fast-paced environment, we want to hear from you.

Requirements

• 3+ years in a dispatch role within the service or repair industry, preferably working with technical field teams.
• A strong focus on customer satisfaction, with the ability to communicate clearly and professionally.
• Familiarity with commercial kitchen equipment and/or HVAC/R systems is a strong plus.
• Ability to prioritize tasks in a fast-moving environment with constant changes.
• A quick thinker who can troubleshoot scheduling conflicts and adapt to shifting priorities.
• Ability to work independently, but also collaborate effectively with technicians, managers, and fellow peers across departments.

Nice To Haves

• Completion of a criminal background check and drug screen.
• Education or military training preferred.

Responsibilities

• Interface with customers, dealers, and sales reps to understand service needs and schedule accordingly.
• Accurately input job details and service scope into our dispatch software.
• Work hand-in-hand with the service manager and fellow peers to assign and adjust technician schedules based on real-time demands.
• Notify technicians of assignments, monitor workload, technician hours and make adjustments as needed throughout the day.
• Work with the Parts Department to ensure required parts are available for timely service delivery.
• Create and maintain customer profiles with accurate, up-to-date information.
• Understand credit and collections protocols and handle customer interactions appropriately.
• Promote and adhere to safe work practices and company safety policies.

Benefits

• Starting @ $24/hr + (based on experience)
• PTO
• 401(k) match
• Profit sharing
• Medical insurance
• Dental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level