Dispatcher - Service & Install

Overhead Door Corporation • Salt Lake City, UT

47d • Onsite

About The Position

The Dispatcher plays a pivotal role in maintaining efficient communication and coordination across the service and installation departments. This role involves receiving and processing service calls, scheduling installations, and ensuring seamless communication with technicians and customers.

Requirements

• Education: High School Diploma or equivalent.
• Technical Skills: Proficient in Microsoft Office Suite.
• Experience: Previous dispatching experience is preferred.
• Background in a customer service-oriented environment preferred.
• Skills: Excellent verbal and written communication skills for internal and external audiences.
• Strong multitasking ability to manage a fast-paced environment.
• Team-oriented mindset with the ability to collaborate effectively.

Nice To Haves

• Familiarity with dispatching software and scheduling tools is a plus.
• Background in a customer service-oriented environment preferred.
• Previous dispatching experience is preferred.

Responsibilities

• Customer Relations and Support: Serve as the primary point of contact for customers, ensuring high-quality service and satisfaction.
• Job Completion Oversight: Close out completed jobs and input technician times accurately.
• Scheduling: Schedule installations on a live calendar three weeks in advance. Coordinate weekly service schedules and adjust as necessary to ensure timely service delivery. Communicate with individual technicians daily to manage and optimize schedules.
• Follow-Up: Ensure timely follow-up on job completions to verify quality and address any outstanding issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees